Outsourcing Agreement Template for Hong Kong

1. Regulatory Compliance: Specific compliance requirements for regulated industries (e.g., financial services)

2. Staff Transfer: Provisions for transfer of employees if required under the outsourcing arrangement

3. Business Continuity: Detailed disaster recovery and business continuity requirements

4. Exit Management: Detailed provisions for transition of services back to customer or to another provider

5. Anti-Bribery and Corruption: Specific provisions for compliance with anti-corruption laws

6. Environmental and Social Responsibility: Sustainability and corporate social responsibility requirements

7. Subcontracting: Rules and procedures for engaging subcontractors

8. Innovation and Continuous Improvement: Requirements for service enhancement and technological updates

1. Schedule 1 - Services Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and measurement methodologies

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed list of customer-provided resources and responsibilities

5. Schedule 5 - Governance: Detailed governance procedures, escalation matrix, and reporting requirements

6. Schedule 6 - Security Requirements: Detailed security policies, procedures, and compliance requirements

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Schedule 8 - Data Processing Agreement: Detailed data protection and privacy requirements

9. Schedule 9 - Exit Plan: Detailed procedures for service transition upon termination

10. Appendix A - Key Personnel: List of key personnel from both parties and their roles

11. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable