General Service Agreement for Germany

General Service Agreement Template for Germany

A comprehensive legal agreement governed by German law (Dienstvertrag under the German Civil Code - BGB) that establishes the terms and conditions for the provision of services between a service provider and a client. The agreement covers essential elements including service scope, payment terms, liability provisions, and termination rights, while ensuring compliance with German legal requirements. It incorporates specific provisions required under German commercial law and includes appropriate protections for both parties, taking into account German contract law principles and business practices.

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What is a General Service Agreement?

The General Service Agreement serves as a foundational document for establishing professional service relationships under German law. It is designed for situations where one party (the service provider) agrees to perform specific services for another party (the client) in exchange for agreed compensation. This agreement type is particularly relevant in the German business context as it must comply with the specific requirements of the German Civil Code (BGB) regarding service contracts (Dienstvertrag) and general contract law principles. The document is essential for businesses operating in Germany or choosing German law as their governing law, as it addresses crucial aspects such as service scope, quality standards, payment terms, liability limitations, and termination rights while incorporating mandatory German legal provisions.

What sections should be included in a General Service Agreement?

1. Parties: Identification and details of the contracting parties, including registered addresses and registration numbers

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including service levels and quality standards

5. Term and Termination: Duration of the agreement, renewal terms, and termination rights

6. Remuneration and Payment Terms: Fee structure, payment schedule, invoicing requirements, and VAT provisions

7. Obligations of the Service Provider: Specific duties, responsibilities, and warranties of the service provider

8. Obligations of the Client: Client's responsibilities, cooperation requirements, and provision of necessary information/resources

9. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP

10. Confidentiality: Protection of confidential information and trade secrets

11. Liability and Limitation of Liability: Extent and limitations of parties' liability under German law

12. Force Majeure: Provisions for unforeseen circumstances preventing performance

13. Final Provisions: Governing law, jurisdiction, severability, entire agreement, and form requirements

What sections are optional to include in a General Service Agreement?

1. Data Protection: Required when personal data processing is involved, ensuring GDPR compliance

2. Non-Competition: Used when restricting the service provider from competing activities

3. Insurance: Specific insurance requirements for high-risk or regulated services

4. Compliance with Laws: Detailed compliance obligations for regulated industries or specific legal requirements

5. Subcontractors: Rules for engaging subcontractors, if permitted

6. Quality Assurance: Specific quality standards and monitoring for technical or professional services

7. Training and Documentation: Requirements for service-related training and documentation

8. Audit Rights: Client's rights to audit service provider's performance and compliance

What schedules should be included in a General Service Agreement?

1. Service Description: Detailed technical specifications and scope of services

2. Service Levels: Specific performance metrics, KPIs, and measurement methods

3. Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Data Processing Agreement: Required GDPR compliance documentation for personal data processing

5. Contact Persons: List of key contacts and escalation procedures

6. Technical Requirements: Technical specifications, systems, or equipment requirements

7. Change Request Process: Procedures for requesting and implementing service changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Genie AI

Document Type

Service Contract

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Consulting

Professional Services

Manufacturing

Healthcare

Financial Services

Education

Construction

Telecommunications

Real Estate

Retail

Energy

Transportation

Media and Entertainment

Legal Services

Relevant Teams

Legal

Procurement

Finance

Operations

Commercial

Business Development

Risk and Compliance

Sales

Project Management

Account Management

Service Delivery

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Business Development Manager

Project Manager

Operations Director

Chief Financial Officer

Chief Executive Officer

Risk Manager

Compliance Officer

Commercial Director

Service Delivery Manager

Account Manager

Sales Director

General Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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