1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantified

2. Data Protection: Specific provisions for handling personal or sensitive data, required when processing personal information

3. Non-Compete: Restrictions on competitive activities, used when protecting business interests is crucial

4. Insurance: Insurance requirements and coverage details, important for high-risk services

5. Subcontracting: Terms for engaging subcontractors, needed when service provider may delegate work

6. Change Control: Process for managing changes to services or terms, useful for long-term or complex services

7. Training and Support: Details of training or support services, relevant for technical or specialized services

8. Transition and Exit: Procedures for service handover or termination, important for critical business services

1. Schedule 1 - Service Description: Detailed specifications of services including deliverables and timelines

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and penalties

4. Schedule 4 - Key Personnel: Details of key team members and their roles

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Appendix A - Contact Details: Contact information for key personnel and authorized representatives

7. Appendix B - Required Documents: List of documents required for service delivery or compliance

8. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements applicable to the services