1. Service Levels: Detailed service level agreements (SLAs) and performance metrics, used when specific performance standards need to be measured

2. Change Control: Process for managing changes to services or requirements, relevant for long-term or complex service arrangements

3. Insurance: Insurance requirements and coverage details, important for high-risk services or regulatory requirements

4. Anti-Bribery and Corruption: Compliance with anti-corruption laws, particularly important for government contracts or regulated industries

5. Subcontracting: Terms governing the use of subcontractors, needed if service provider may delegate work

6. Non-Competition: Restrictions on competitive activities, relevant for specialized or sensitive services

7. Staff and Key Personnel: Requirements for specific staff or personnel qualifications, important for specialized services

8. Business Continuity: Disaster recovery and business continuity requirements, crucial for essential services

9. Exit Management: Transition arrangements at contract end, important for complex or critical services

10. Audit Rights: Client's rights to audit service provider's performance and compliance, important for regulated industries

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Data Processing Agreement: Specific terms for personal data handling if required

6. Schedule 6 - Change Control Procedure: Detailed process for managing contract changes

7. Appendix A - Contact Details: Key contacts for both parties for various purposes

8. Appendix B - Required Insurance: Specific insurance types and coverage levels

9. Appendix C - Form of Change Order: Template for documenting agreed changes to services