1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are required

2. Change Control: Process for managing changes to services or requirements, important for long-term or complex engagements

3. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term agreements

4. Non-Compete: Restrictions on competitive activities, used when service provider has access to sensitive business information

5. Anti-Corruption: Compliance with anti-corruption laws, particularly important when dealing with public sector or regulated industries

6. Business Continuity: Disaster recovery and business continuity requirements, crucial for critical services

7. Subcontracting: Terms governing use of subcontractors, needed when subcontracting is permitted

8. Environmental, Social and Governance: ESG compliance requirements, increasingly important for corporate clients

1. Schedule 1 - Services Description: Detailed specification of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5 - Required Insurance: Specific insurance requirements and coverage limits

6. Appendix A - Change Request Form: Template for requesting and documenting changes to services

7. Appendix B - Report Templates: Standard templates for required service reports

8. Appendix C - Security Requirements: Detailed IT and physical security requirements