The General Service Agreement serves as a foundational legal document for businesses operating in Malta that provide or receive services. This template is designed to comply with Maltese civil and commercial law requirements, as well as relevant EU regulations, particularly regarding data protection and consumer rights. It is commonly used when establishing new service relationships, formalizing existing arrangements, or updating terms of service provision. The agreement covers essential elements including service scope, performance standards, payment terms, liability limitations, and termination rights, while being adaptable to various service types and business relationships. Its structure reflects Malta's unique legal framework, which combines civil law traditions with modern commercial practices and EU regulatory requirements.

1. Parties: Identifies and provides full details of the contracting parties including registration numbers, registered addresses, and authorized representatives

2. Background: Sets out the context of the agreement and the parties' intentions

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules

4. Scope of Services: Detailed description of the services to be provided, including any specific requirements or standards

5. Term and Commencement: Specifies the duration of the agreement and when it becomes effective

6. Service Provider's Obligations: Lists the key responsibilities and commitments of the service provider

7. Client's Obligations: Outlines the responsibilities and commitments of the client

8. Fees and Payment Terms: Details the pricing structure, payment schedule, and invoicing requirements

9. Intellectual Property Rights: Addresses ownership and usage rights of any IP created or used during service provision

10. Confidentiality: Defines confidential information and establishes protection obligations

11. Data Protection: Ensures compliance with GDPR and Maltese data protection laws

12. Liability and Indemnification: Sets out liability limitations and indemnification obligations

13. Termination: Specifies termination rights and procedures

14. Governing Law and Jurisdiction: Confirms Maltese law applies and establishes jurisdiction for disputes

15. General Provisions: Contains standard boilerplate clauses including force majeure, notices, and assignment