1. Service Level Agreement: Detailed service levels and performance metrics, used when specific performance standards need to be maintained

2. Change Control: Process for managing changes to services or contract terms, relevant for long-term or complex service arrangements

3. Insurance: Insurance requirements and obligations, important for high-risk services

4. B-BBEE Provisions: Black Economic Empowerment commitments and requirements, relevant for contracts where B-BBEE status is important

5. Anti-Corruption: Anti-bribery and corruption provisions, particularly important for international clients or high-value contracts

6. Data Security: Specific technical and organizational measures for data security, relevant when handling sensitive data

7. Subcontracting: Terms governing the use of subcontractors, relevant when subcontracting is permitted

8. Exit Management: Detailed exit procedures and transition assistance, important for complex service arrangements

1. Schedule 1: Service Description: Detailed specification of services to be provided

2. Schedule 2: Fees and Payment Terms: Detailed fee structure, rates, and payment mechanisms

3. Schedule 3: Service Levels: Specific service levels, KPIs, and measurement criteria

4. Schedule 4: Key Personnel: Details of key personnel assigned to the contract

5. Schedule 5: Technical Requirements: Technical specifications and requirements

6. Schedule 6: POPIA Processing Terms: Detailed terms for personal information processing

7. Appendix A: Contact Details: Contact information for key representatives and notices

8. Appendix B: Required Documentation: List of required certificates, permits, and compliance documents