This Cloud Agreement template is designed for use in South Africa when establishing a contractual relationship between cloud service providers and their customers. It is particularly relevant in today's digital transformation landscape where businesses increasingly rely on cloud services for their operations. The agreement incorporates essential elements required under South African law, including compliance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and the Consumer Protection Act (CPA). It covers crucial aspects such as service specifications, data protection, security measures, service levels, and liability allocation. The document is structured to accommodate various cloud service models (IaaS, PaaS, SaaS) while maintaining compliance with local regulatory requirements and international best practices.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the cloud service provider and customer, including registration details and addresses
2. Background: Context of the agreement, nature of cloud services being provided, and general objectives
3. Definitions: Definitions of technical terms, service-specific terminology, and contract interpretation guidelines
4. Service Description: Detailed description of cloud services, including type (IaaS/PaaS/SaaS), features, and functionality
5. Service Levels: Performance metrics, availability commitments, and remedies for service level failures
6. Data Protection and Privacy: POPIA compliance measures, data handling procedures, and privacy safeguards
7. Security Requirements: Security standards, protocols, and measures for protecting cloud services and data
8. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Intellectual Property: IP rights allocation, licensing terms, and restrictions on use
11. Confidentiality: Protection of confidential information and trade secrets
12. Term and Termination: Contract duration, renewal terms, and termination rights
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation
14. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and governing law
15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Business Continuity and Disaster Recovery: Details of backup, recovery, and business continuity procedures. Include when dealing with enterprise customers or critical services
2. Professional Services: Terms for additional services like implementation, training, or consulting. Include when offering services beyond standard cloud offering
3. Reseller Provisions: Terms for reselling or white-labeling services. Include when working with partners or resellers
4. Multi-Tenancy: Specific provisions for shared infrastructure and resource allocation. Include for public cloud services
5. Compliance with Industry Standards: Specific compliance requirements for regulated industries. Include when serving financial, healthcare, or other regulated sectors
6. Data Migration: Terms for importing and exporting customer data. Include when significant data migration is part of the service
1. Service Level Agreement (SLA): Detailed performance metrics, measurement methods, and service credits
2. Technical Specifications: Detailed technical specifications of the cloud service, including infrastructure details and technical requirements
3. Pricing Schedule: Detailed pricing information, including usage tiers, additional services, and pricing adjustments
4. Security Standards and Protocols: Detailed security requirements, certifications, and compliance standards
5. Personal Information Processing Terms: Detailed POPIA compliance terms including processing purposes, security measures, and cross-border transfer requirements
6. Support Services Description: Details of support levels, response times, and escalation procedures
7. Acceptable Use Policy: Detailed rules and restrictions for use of the cloud services
8. Exit Plan: Procedures and requirements for service termination and transition
Relevant legal definitions
Acceptable Use Policy
Account
Affiliate
Agreement
API
Authorized User
Backup
Business Day
Business Hours
Confidential Information
Configuration
Customer
Customer Data
Data Subject
Data Processing
Disaster Recovery
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Group
Incident
Information Officer
Infrastructure
Intellectual Property Rights
Laws
Maintenance Window
Malicious Code
Operator
Personal Information
Platform
Processing
Professional Services
Responsible Party
Service Credits
Service Levels
Services
Service Provider
Service Provider Software
SLA
Software
Specifications
Standard Contractual Clauses
Subscription
Subscription Term
Support Services
System
Technical Requirements
Term
Third Party Materials
Updates
Upgrades
User
Virus
Vulnerability
Account
Affiliate
Agreement
API
Authorized User
Backup
Business Day
Business Hours
Confidential Information
Configuration
Customer
Customer Data
Data Subject
Data Processing
Disaster Recovery
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Group
Incident
Information Officer
Infrastructure
Intellectual Property Rights
Laws
Maintenance Window
Malicious Code
Operator
Personal Information
Platform
Processing
Professional Services
Responsible Party
Service Credits
Service Levels
Services
Service Provider
Service Provider Software
SLA
Software
Specifications
Standard Contractual Clauses
Subscription
Subscription Term
Support Services
System
Technical Requirements
Term
Third Party Materials
Updates
Upgrades
User
Virus
Vulnerability
Clauses
Service Provision
Service Levels
Data Protection
Data Security
Confidentiality
Intellectual Property
Fees and Payment
Performance
Access Rights
Usage Rights
Technical Requirements
Support Services
Maintenance
Backup and Recovery
Audit Rights
Compliance
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Assignment
Subcontracting
Notice
Governing Law
Jurisdiction
Data Processing
Service Credits
Acceptable Use
Business Continuity
Disaster Recovery
Change Management
Security Breach
Cross-border Transfer
Service Availability
Implementation
Training
Documentation
Amendment
Insurance
Entire Agreement
Service Levels
Data Protection
Data Security
Confidentiality
Intellectual Property
Fees and Payment
Performance
Access Rights
Usage Rights
Technical Requirements
Support Services
Maintenance
Backup and Recovery
Audit Rights
Compliance
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Assignment
Subcontracting
Notice
Governing Law
Jurisdiction
Data Processing
Service Credits
Acceptable Use
Business Continuity
Disaster Recovery
Change Management
Security Breach
Cross-border Transfer
Service Availability
Implementation
Training
Documentation
Amendment
Insurance
Entire Agreement
Relevant Industries
Information Technology
Financial Services
Healthcare
Retail
Manufacturing
Professional Services
Education
Government
Telecommunications
Insurance
Mining
Energy
Agriculture
Media and Entertainment
Relevant Teams
Legal
Information Technology
Procurement
Compliance
Information Security
Risk Management
Operations
Infrastructure
Data Protection
Vendor Management
Technical Operations
Solutions Architecture
Relevant Roles
Chief Information Officer
Chief Technology Officer
Legal Counsel
IT Director
Procurement Manager
Data Protection Officer
Information Security Manager
Cloud Solutions Architect
Contract Manager
Risk Manager
Compliance Officer
IT Operations Manager
Business Development Manager
Enterprise Architect
Technical Operations Director
Find the exact document you need
Client Agreement Form
A South African law-governed agreement establishing terms and conditions between service providers and their clients.
find out more
Apartment Rental Lease
South African residential apartment lease agreement template, compliant with local housing laws and regulations.
find out more
Facility Letter
A South African law-governed document issued by financial institutions outlining terms and conditions of a credit facility offer to borrowers.
find out more
Lease Transfer Form
A South African legal document facilitating the transfer of lease rights and obligations from an existing tenant to a new tenant, with landlord approval.
find out more
House Rental Lease
South African residential lease agreement establishing terms and conditions for property rental, compliant with local housing and consumer protection laws.
find out more
Equipment Rental Form
A South African law-compliant agreement establishing terms and conditions for equipment rental between lessor and lessee.
find out more
Simple Accounting Services Agreement
A South African law-governed agreement establishing terms for professional accounting services provision, including scope, fees, and regulatory compliance.
find out more
Mechanic Service Agreement
A South African law-governed agreement establishing terms and conditions for mechanical service provision, including service scope, pricing, warranties, and liability provisions.
find out more
Commercial Lease Extension Letter
A formal document under South African law used to extend an existing commercial lease agreement, specifying new duration and any modified terms.
find out more
Childcare Agreement
A South African law-compliant agreement establishing terms and conditions between childcare providers and parents/guardians for childcare services.
find out more
Limited Service Agreement
A South African law-governed agreement defining specific services to be provided over a limited period, with clearly defined scope and obligations.
find out more
Facility Management Agreement
A South African law-governed agreement establishing terms for facility management services, including maintenance, operations, and service provider responsibilities.
find out more
Simple Security Guard Contract
A South African law-compliant employment contract for security guards, establishing key terms of service and regulatory compliance requirements.
find out more
Customer Contract Agreement
A South African law-governed agreement establishing terms and conditions between a business and its customers for goods or services provision.
find out more
Residential Snow Removal Contract
South African law-governed contract template for residential snow removal services, particularly relevant for high-altitude areas and exceptional weather events.
find out more
Website Hosting Agreement
A South African law-governed agreement establishing terms and conditions for website hosting services, including technical specifications, service levels, and POPIA compliance requirements.
find out more
Service Order Agreement
A South African law-governed agreement defining terms and conditions for service delivery between a service provider and client.
find out more
Lease Extension Letter
A formal document used in South Africa to extend an existing lease agreement, specifying new duration and terms while complying with South African property law.
find out more
Employee Service Agreement
A South African law-compliant employment contract establishing terms and conditions between employer and employee.
find out more
Virtual Office Lease Agreement
A South African law-governed agreement for virtual office services, including business address usage, mail handling, and related services.
find out more
Tutoring Contract
A South African law-governed agreement establishing terms and conditions for tutoring services between education service providers and recipients.
find out more
Translation Agreement
A South African law-governed agreement establishing terms and conditions for professional translation services, including quality standards, deliverables, and legal compliance.
find out more
Rental Waiver Form
A South African legal document that enables landlords and tenants to formally waive or modify specific rights or obligations within their existing lease agreement.
find out more
Marketing Services Contract
A South African law-governed agreement establishing terms for marketing services provision, including scope, deliverables, and compliance requirements.
find out more
Lease Extension Form
A South African legal document that extends an existing lease agreement between landlord and tenant, maintaining original terms while updating necessary conditions under local property law.
find out more
Early Works Agreement
A South African law-governed agreement enabling preliminary construction works to commence before finalizing the main contract, establishing key terms and conditions while ensuring regulatory compliance.
find out more
Dispatch Agreement
A South African law-governed agreement establishing terms and conditions for dispatch services, including transportation responsibilities, service levels, and operational requirements.
find out more
Commercial Service Agreement
A South African law-governed agreement establishing terms for commercial service provision between parties, incorporating local regulatory requirements and business practices.
find out more
Bookkeeping Service Agreement
A South African law-governed agreement establishing terms and conditions for professional bookkeeping services, including scope, responsibilities, and compliance requirements.
find out more
Auto Repair Contract
South African-compliant contract template for automotive repair services, outlining terms between repair providers and customers under local consumer protection laws.
find out more
Freelance Service Agreement
A South African law-governed agreement establishing terms and conditions between a client and freelance service provider as an independent contractor relationship.
find out more
Enterprise Service Agreement
South African law-governed agreement for enterprise-level service provision, establishing service delivery framework and compliance requirements.
find out more
Service Provision Agreement
A South African law-governed agreement establishing terms for service provision between a Service Provider and Client, incorporating local regulatory requirements.
find out more
Rental Guarantor Form
A South African legal document where a guarantor assumes responsibility for a tenant's rental obligations, governed by local property and consumer protection laws.
find out more
Subscription Agreement LLC
South African law-governed agreement establishing terms for subscription-based services provided by an LLC, including service delivery, payment terms, and compliance requirements.
find out more
Public Service Contract
A South African public service employment contract that establishes terms and conditions for government employment in compliance with local public service legislation.
find out more
Residential Service Agreement
South African residential service agreement template establishing terms for property-related service provision under SA law.
find out more
Repair Agreement
A South African law-governed agreement establishing terms and conditions for repair services, including scope, warranties, and liabilities.
find out more
Service Level Agreement Contract
A South African-law governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and client.
find out more
HVAC Service Contract
A South African law-governed contract for HVAC system maintenance and servicing, detailing service provider and client obligations, maintenance schedules, and compliance requirements.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)