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1. Parties: Identification of the contracting parties - typically the facility owner/occupier and the facility management service provider
2. Background: Context of the agreement, including brief description of the facility and purpose of the contract
3. Definitions: Detailed definitions of terms used throughout the agreement, including technical facility management terms
4. Scope of Services: Overview of facility management services to be provided, including core and additional services
5. Service Provider Obligations: Detailed responsibilities and duties of the facility management provider
6. Client Obligations: Responsibilities and duties of the facility owner/occupier
7. Performance Standards: Required service levels, KPIs, and quality standards
8. Staff and Subcontractors: Requirements for service provider's personnel and rules for subcontracting
9. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
10. Contract Duration and Termination: Term of agreement, renewal options, and termination provisions
11. Insurance and Liability: Insurance requirements and allocation of risks between parties
12. Health, Safety and Environmental Requirements: Compliance with workplace safety and environmental regulations
13. Data Protection and Confidentiality: GDPR compliance and handling of confidential information
14. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction
15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Energy Management: Required for facilities with specific energy efficiency requirements or sustainability goals
2. Security Services: Needed when security services are part of the facility management scope
3. Catering Services: Include when food service management is part of the contract
4. Waste Management: Required for facilities with specific waste handling requirements
5. Special Technical Systems: Include for facilities with complex technical installations requiring specific maintenance
6. Emergency Response Procedures: Required for high-risk facilities or those with specific emergency management needs
7. Change Management: Include for long-term contracts or complex facilities where service adjustments are likely
8. Transition and Mobilization: Required when complex service transition from previous provider is needed
1. Schedule 1 - Service Specifications: Detailed technical specifications for each service area
2. Schedule 2 - Property Details: Comprehensive information about the facility, including floor plans and technical systems
3. Schedule 3 - Performance Indicators: Detailed KPIs, measurement methods, and reporting requirements
4. Schedule 4 - Pricing Schedule: Detailed breakdown of fees, charges, and price adjustment mechanisms
5. Schedule 5 - Staff Organization: Organization chart, key personnel, and minimum staffing requirements
6. Schedule 6 - Reporting Requirements: Templates and procedures for regular reporting
7. Schedule 7 - Equipment Inventory: List of equipment and assets covered by the agreement
8. Schedule 8 - HSEQ Requirements: Detailed health, safety, environmental, and quality requirements
9. Schedule 9 - Forms and Templates: Standard forms for service requests, reports, and other operational documents
10. Appendix A - Service Level Agreement: Detailed service levels and response times for each service
11. Appendix B - Emergency Procedures: Detailed procedures for handling various types of emergencies
Applicable Laws
Building
Building Systems
Business Day
Client
Client Representative
Commencement Date
Common Areas
Confidential Information
Contract Year
Core Services
DIN Standards
Emergency
Equipment
Facility
Force Majeure
Good Industry Practice
Health and Safety Requirements
Initial Term
KPIs
Maintenance
Operating Hours
Optional Services
Performance Standards
Planned Maintenance
Premises
Preventive Maintenance
Property
Reactive Maintenance
Regular Hours of Operation
Relevant Authorities
Response Time
Service Charges
Service Level Agreement
Service Provider
Service Provider Representative
Services
Specifications
Staff
Subcontractor
Systems
Technical Requirements
Term
Utilities
Waste Management
Work Order
Working Hours
Performance Standards
Quality Management
Staff and Personnel
Subcontracting
Health and Safety
Environmental Protection
Payment Terms
Price Adjustment
Insurance
Liability
Indemnification
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Contract Term
Termination
Assignment
Warranties
Compliance
Dispute Resolution
Governing Law
Notices
Amendments
Entire Agreement
Severability
Emergency Response
Reporting Requirements
Audit Rights
Asset Management
Maintenance Standards
Service Levels
Key Performance Indicators
Change Management
Business Continuity
Security Requirements
Access Rights
Utilities Management
Waste Management
Commercial Real Estate
Manufacturing
Healthcare
Education
Retail
Hospitality
Office Management
Industrial
Technology
Financial Services
Public Sector
Logistics and Warehousing
Operations
Facilities
Legal
Procurement
Real Estate
Risk Management
Health and Safety
Finance
Commercial
Technical Services
Property Management
Sustainability
Compliance
Facility Manager
Property Manager
Operations Director
Chief Operating Officer
Procurement Manager
Contract Manager
Real Estate Manager
Technical Services Manager
Maintenance Manager
Health and Safety Manager
Sustainability Manager
Building Services Engineer
Operations Manager
Commercial Manager
Legal Counsel
Risk Manager
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