The Public Service Agreement is a specialized contract type used in Germany when public authorities engage external providers for delivering public services. It combines elements of both public and private law, being primarily governed by the German Administrative Procedure Act (Verwaltungsverfahrensgesetz) while incorporating aspects of civil law (Bürgerliches Gesetzbuch). This document is essential when government entities or public institutions need to formalize service delivery arrangements with external providers, ensuring compliance with public procurement rules, budgetary regulations, and transparency requirements. The agreement typically includes detailed service specifications, performance metrics, public accountability measures, and specific provisions for handling public funds. It's particularly important for ensuring service quality and protecting public interests while maintaining operational efficiency in public service delivery.

1. Parties: Identification of the contracting public authority and the service provider, including their legal status and authority to contract

2. Background: Context of the agreement, including the procurement process followed and any relevant statutory basis

3. Definitions: Definitions of key terms used throughout the agreement, including technical and administrative terminology

4. Scope of Services: Detailed description of the public services to be provided, including core obligations and service standards

5. Duration and Commencement: Term of the agreement, including start date, duration, and any extension options

6. Payment Terms: Payment structure, rates, and mechanisms in accordance with public budget regulations

7. Performance Standards: Specific KPIs, quality standards, and performance measurement criteria

8. Monitoring and Reporting: Requirements for service monitoring, reporting intervals, and documentation

9. Compliance and Governance: Compliance with relevant laws, regulations, and public sector governance requirements

10. Staff and Resources: Requirements regarding personnel, qualifications, and resources

11. Data Protection and Privacy: GDPR and German data protection law compliance requirements

12. Confidentiality: Provisions regarding confidentiality and handling of public information

13. Liability and Insurance: Liability provisions and required insurance coverage

14. Termination: Termination rights and procedures, including special provisions for public contracts

15. Dispute Resolution: Procedures for resolving disputes, considering public law requirements