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1. Parties: Identification and details of the service provider and client, including legal form and registration details
2. Background: Context of the agreement and general purpose of the services
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and performance standards
5. Term and Termination: Duration of the agreement and conditions for termination
6. Remuneration and Payment Terms: Fee structure, payment schedule, and invoicing requirements
7. Rights and Obligations of the Service Provider: Key responsibilities and commitments of the service provider
8. Rights and Obligations of the Client: Key responsibilities and commitments of the client
9. Confidentiality: Protection of confidential information and trade secrets
10. Data Protection: GDPR compliance and data handling procedures
11. Liability and Insurance: Limitation of liability, indemnification, and insurance requirements
12. Force Majeure: Provisions for unforeseen circumstances preventing performance
13. Final Provisions: Governing law, jurisdiction, severability, and entire agreement clauses
1. Intellectual Property Rights: Used when services involve creation or use of intellectual property
2. Non-Competition: Include when protecting against competitive activities is necessary
3. Non-Solicitation: Used to prevent poaching of employees or clients
4. Quality Assurance: Include for services requiring specific quality standards or certifications
5. Compliance with Laws: Used when specific regulatory compliance is crucial
6. Subcontracting: Include when subcontracting needs to be addressed
7. Training and Support: Used when ongoing training or support is part of the service
8. Service Levels: Include when specific performance metrics need to be maintained
9. Change Management: Used for services likely to require modifications during the term
1. Service Specification: Detailed technical specifications of services to be provided
2. Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Service Levels and KPIs: Specific performance metrics and measurement criteria
4. Contact Details: Key personnel and escalation contacts for both parties
5. Data Processing Agreement: Detailed GDPR-compliant data processing terms
6. Security Requirements: Specific security protocols and requirements
7. Implementation Timeline: Project phases and delivery milestones
Services
Deliverables
Service Provider
Client
Effective Date
Term
Business Day
Confidential Information
Personal Data
Data Protection Laws
Force Majeure Event
Intellectual Property Rights
Service Levels
Fees
Payment Terms
Service Location
Representatives
Subcontractor
Material Breach
Applicable Laws
Working Hours
Quality Standards
Performance Metrics
Contract Documents
Service Schedule
Authorized Personnel
Good Industry Practice
Project Plan
Acceptance Criteria
Change Request
Emergency
Professional Standards
Service Implementation
Termination Date
Term and Duration
Payment Terms
Service Levels
Performance Standards
Obligations of Service Provider
Client Obligations
Warranties
Liability
Limitation of Liability
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Personnel
Subcontracting
Non-Competition
Non-Solicitation
Insurance
Termination
Notice
Assignment
Amendments
Severability
Entire Agreement
Governing Law
Dispute Resolution
Compliance with Laws
Audit Rights
Change Management
Quality Assurance
Reporting
Documentation
Training
Support Services
Emergency Response
Business Continuity
Security Requirements
Record Keeping
Indemnification
Remedies
Information Technology
Consulting
Professional Services
Healthcare
Education
Engineering
Construction
Marketing and Advertising
Financial Services
Facilities Management
Research and Development
Creative Industries
Manufacturing
Environmental Services
Business Services
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Human Resources
Commercial
Business Development
Project Management
Service Delivery
Administration
Executive Leadership
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Project Manager
Operations Director
Chief Financial Officer
Commercial Director
Compliance Officer
Risk Manager
Human Resources Director
Chief Executive Officer
General Manager
Department Head
Service Delivery Manager
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