1. Disaster Recovery: Business continuity and disaster recovery procedures, required for critical services

2. Change Management: Procedures for implementing service or requirement changes, recommended for complex services

3. Subcontractors: Terms governing use of subcontractors, needed if subcontracting is permitted

4. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, useful for complex service transitions

5. Exit Management: Detailed exit procedures and transition assistance, important for business-critical services

6. Innovation and Continuous Improvement: Framework for service improvements and technology updates, suitable for long-term agreements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed SLA metrics, calculations, and measurement methodologies

3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, rates, and calculation methods

4. Schedule 4 - Security Requirements: Specific security protocols, standards, and compliance requirements

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and responsibilities

7. Schedule 7 - Contact Details and Escalation Matrix: Key contacts and escalation procedures

8. Appendix A - Technical Infrastructure: Description of technical infrastructure and requirements

9. Appendix B - Report Templates: Templates for service level reporting and performance monitoring