1. Disaster Recovery: Include when services require business continuity planning and disaster recovery procedures

2. Third-Party Services: Include when subcontractors or third-party service providers are involved

3. Training and Knowledge Transfer: Include when service includes staff training or knowledge transfer components

4. Transition Services: Include when complex service transition or exit management is required

5. Intellectual Property Rights: Include when service involves development work or IP creation

6. Hardware and Software Requirements: Include when specific customer infrastructure is required for service delivery

7. Change Management: Include for complex services requiring formal change control procedures

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Specific security protocols, compliance requirements, and audit procedures

6. Schedule 6 - Data Processing Agreement: Detailed data handling procedures and PDPA compliance requirements

7. Appendix A - Technical Requirements: Customer infrastructure and technical requirements for service delivery

8. Appendix B - Report Templates: Standard formats for service level reporting and performance monitoring