1. Change Management: Procedures for requesting and implementing changes to services or service levels - include when services are likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity procedures - include for critical services

3. Third-Party Services: Terms governing subcontractors and third-party service providers - include when subcontractors will be used

4. Training and Knowledge Transfer: Requirements for training customer personnel - include when significant user training is needed

5. Transition Services: Terms governing service transition in and out - include for complex service arrangements

6. Intellectual Property Rights: Detailed IP provisions - include when custom development or significant IP is involved

7. Hardware and Equipment: Terms regarding provided hardware or equipment - include when physical equipment is part of the service

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Appendix A - Technical Infrastructure: Description of technical infrastructure and system requirements

7. Appendix B - Reporting Templates: Standard templates for service level reporting and performance monitoring

8. Appendix C - Contact Details: Key personnel and emergency contact information for both parties