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1. Parties: Identification of the seller/service provider and the customer, including full legal names, addresses, and registration details where applicable
2. Background: Context of the agreement and acknowledgment of distance selling nature
3. Definitions: Key terms used throughout the agreement, including technical terms related to distance selling
4. Subject Matter: Clear description of products/services being sold, including all essential characteristics
5. Price and Payment Terms: Total price including all taxes and additional charges, payment methods and timing
6. Order Process: Step-by-step description of how orders are placed, confirmed and processed
7. Delivery Terms: Delivery methods, timeframes, costs, and transfer of risk provisions
8. Right of Withdrawal: Conditions and process for contract withdrawal, return procedures and refund policy
9. Seller's Obligations: Key commitments including quality assurance, delivery, and customer support
10. Customer's Obligations: Customer responsibilities including payment and cooperation
11. Data Protection: Handling of personal data in compliance with Swiss FADP
12. Warranty and Liability: Warranty terms, limitation of liability, and legal remedies
13. Term and Termination: Duration of the agreement and termination provisions
14. Governing Law and Jurisdiction: Confirmation of Swiss law application and jurisdiction
1. Electronic Communication: Include when contract execution and ongoing communication will be primarily electronic
2. Digital Content: Include for digital products or services, specifying technical requirements and access conditions
3. Subscription Terms: Include for recurring services or subscription-based products
4. Installation Services: Include when product installation or setup services are offered
5. International Shipping: Include for cross-border sales, addressing customs and import duties
6. Product Maintenance: Include when ongoing maintenance or support services are offered
7. Intellectual Property: Include when licensed content or IP rights are part of the sale
1. Product Specifications: Detailed technical specifications and product descriptions
2. Price List: Comprehensive pricing information including variants and options
3. Delivery Zones and Charges: Detailed breakdown of delivery areas and associated costs
4. Return Form: Standard form for initiating returns and withdrawals
5. Warranty Certificate: Detailed warranty terms and conditions
6. Data Processing Terms: Detailed terms for handling personal data
7. Service Level Agreement: Performance standards and service metrics where applicable
Business Day
Confidential Information
Customer
Customer Data
Delivery
Distance Communication
Distance Contract
Electronic Communication
Force Majeure
Goods
Intellectual Property Rights
Order
Order Confirmation
Party/Parties
Personal Data
Platform
Price
Privacy Policy
Product Description
Return Policy
Services
Shipping Address
Specifications
Subscription Period
Terms and Conditions
Territory
User Account
Withdrawal Notice
Withdrawal Period
Working Hours
Writing/Written
Order Process
Pricing and Payment
Delivery
Right of Withdrawal
Product Description
Service Level
Data Protection
Consumer Rights
Electronic Communications
Order Confirmation
Return Policy
Warranty
Liability Limitation
Force Majeure
Confidentiality
Intellectual Property
Term and Termination
Dispute Resolution
Governing Law
Assignment
Entire Agreement
Severability
Notices
Amendment
Customer Support
Quality Assurance
Shipping Terms
Cancellation Rights
Refund Policy
E-commerce
Retail
Technology
Digital Services
Consumer Goods
Software and SaaS
Financial Services
Telecommunications
Healthcare (non-prescription products)
Education and Training
Professional Services
Entertainment and Media
Travel and Tourism
Legal
E-commerce
Sales
Compliance
Customer Service
Operations
Digital
Risk Management
Marketing
Business Development
Contract Administration
Product Management
Legal Counsel
E-commerce Manager
Commercial Director
Compliance Officer
Sales Director
Digital Operations Manager
Customer Service Manager
Business Development Manager
Retail Operations Manager
Contract Administrator
Risk Manager
Online Store Manager
Direct Marketing Manager
Distance Sales Coordinator
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