1. E-Commerce Provisions: Additional protections for online transactions, required if the business operates online platforms

2. Financial Services Protections: Specific provisions for financial products/services, required if financial services are offered

3. Cross-border Transactions: Additional provisions for international sales, needed if serving customers outside Switzerland

4. Product Return Policy: Detailed return and refund procedures, recommended for retail businesses

5. Sustainability Commitments: Environmental and social responsibility commitments, optional but increasingly important

6. Language Requirements: Provisions for multi-language documentation, needed if serving multiple Swiss linguistic regions

7. Special Consumer Categories: Additional protections for vulnerable consumer groups, recommended if applicable

8. Digital Services: Specific provisions for digital content and services, required for digital product providers

1. Schedule 1: Service Level Standards: Detailed service quality metrics and performance standards

2. Schedule 2: Fee Structure: Comprehensive breakdown of all applicable fees and charges

3. Schedule 3: Data Processing Procedures: Detailed procedures for handling personal data and privacy protection measures

4. Schedule 4: Complaint Handling Procedures: Step-by-step procedures for handling and escalating customer complaints

5. Schedule 5: Product Safety Standards: Specific safety standards and compliance requirements for products

6. Appendix A: Consumer Rights Summary: Plain language summary of key consumer rights and protections

7. Appendix B: Contact Information: List of relevant contact points for customer service and complaints

8. Appendix C: Required Forms: Standard forms for various consumer requests and procedures