Enterprise Subscription Agreement for Switzerland

Enterprise Subscription Agreement Template for Switzerland

A comprehensive legal agreement governed by Swiss law that establishes the terms and conditions for enterprise-wide subscription services. This document outlines the rights, obligations, and responsibilities of both the service provider and the enterprise customer, including service levels, data protection requirements, user access rights, and payment terms. It incorporates specific Swiss legal requirements, particularly regarding data protection, contract formation, and electronic signatures, while providing a robust framework for ongoing service delivery and relationship management.

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What is a Enterprise Subscription Agreement?

The Enterprise Subscription Agreement is designed for use when a service provider offers subscription-based services to enterprise-level customers in or from Switzerland. This document is particularly relevant when the services involve ongoing access to software, platforms, or other digital services on a subscription basis. The agreement addresses Swiss legal requirements, including compliance with the Federal Act on Data Protection and the Swiss Code of Obligations. It typically covers service specifications, user access rights, data processing terms, service levels, support services, and commercial terms. The Enterprise Subscription Agreement is structured to accommodate both single-entity and group-wide subscriptions, with flexibility to adapt to specific enterprise requirements while maintaining compliance with Swiss legal frameworks.

What sections should be included in a Enterprise Subscription Agreement?

1. Parties: Identification of contracting parties including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, brief description of the parties' business relationship and purpose of the subscription

3. Definitions: Defined terms used throughout the agreement including Subscription Services, Authorized Users, Subscription Term, etc.

4. Subscription Services: Detailed description of services provided, access rights, and service levels

5. Term and Renewal: Initial term, automatic renewal provisions, and termination notice periods

6. Fees and Payment: Subscription fees, payment terms, invoicing schedule, and late payment consequences

7. Service Level Agreement: Performance standards, availability commitments, and remedies for failure

8. Customer Obligations: Customer responsibilities, acceptable use policy, and user management

9. Data Protection and Security: Data handling obligations, security measures, and compliance with Swiss data protection laws

10. Intellectual Property Rights: Ownership of IP, license grants, and restrictions

11. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms

12. Warranties and Disclaimers: Service warranties, disclaimer of warranties, and warranty limitations

13. Limitation of Liability: Liability caps, exclusions, and carve-outs

14. Termination: Termination rights, consequences of termination, and data return/deletion

15. General Provisions: Standard clauses including governing law, jurisdiction, assignment, and entire agreement

What sections are optional to include in a Enterprise Subscription Agreement?

1. Professional Services: Include when implementation, training, or consulting services are part of the arrangement

2. Disaster Recovery: Include for critical enterprise services requiring specific disaster recovery commitments

3. Insurance: Include when specific insurance coverage requirements are needed due to service criticality

4. Compliance and Audit Rights: Include for regulated industries or when customer requires audit rights

5. Service Credits: Include when financial remedies are offered for service level failures

6. Change Control: Include when formal process for service modifications is required

7. Benchmarking Rights: Include when customer requires right to benchmark services against competitors

What schedules should be included in a Enterprise Subscription Agreement?

1. Schedule 1 - Service Description: Detailed technical specifications of the subscription services

2. Schedule 2 - Service Level Agreement: Detailed service levels, measurement methods, and remedies

3. Schedule 3 - Support Services: Support tier descriptions, response times, and escalation procedures

4. Schedule 4 - Data Processing Agreement: Detailed data protection terms compliant with Swiss law

5. Schedule 5 - Pricing and Payment Terms: Detailed fee structure, payment schedules, and pricing models

6. Schedule 6 - Security Requirements: Security standards, protocols, and compliance requirements

7. Appendix A - Authorized User Policy: Rules and restrictions for service access and use

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Switzerland

Publisher

Genie AI

Document Type

Service Agreement

Cost

Free to use
Relevant Industries

Technology

Software as a Service (SaaS)

Cloud Computing

Financial Services

Healthcare

Manufacturing

Professional Services

Telecommunications

Insurance

Education

Retail

Relevant Teams

Legal

Information Technology

Procurement

Finance

Compliance

Information Security

Risk Management

Digital Transformation

Vendor Management

Operations

Relevant Roles

Chief Information Officer

Chief Technology Officer

Legal Counsel

Procurement Manager

IT Director

Commercial Director

Data Protection Officer

Contract Manager

Information Security Manager

Chief Financial Officer

Head of Digital Transformation

Enterprise Architect

Vendor Management Lead

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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