1. Data Processing Terms: Required when the API processes personal data, ensuring compliance with Swiss data protection laws

2. Security Requirements: Detailed security measures and protocols, recommended for APIs handling sensitive data

3. Disaster Recovery: Specific procedures for service restoration in case of major incidents, recommended for business-critical APIs

4. Service Level Exclusions: Specific circumstances or conditions under which SLA commitments do not apply

5. Change Management: Procedures for implementing changes to the API or service levels, recommended for long-term agreements

6. Third-Party Dependencies: Needed when API performance depends on third-party services

7. Custom Integration Requirements: Required when specific client integration needs must be addressed

1. Technical Specification: Detailed technical specifications of the API, including endpoints, methods, and response formats

2. Service Level Metrics: Detailed description of how each service level metric is calculated and measured

3. Service Credit Calculation: Detailed formulas and examples for calculating service credits

4. Incident Severity Levels: Classification of incidents and corresponding response times

5. Contact Matrix: List of key contacts and escalation procedures

6. API Documentation: Technical documentation including authentication methods and error codes

7. Performance Monitoring Dashboard: Specifications for the monitoring dashboard and available metrics