1. Change Management: Procedures for modifying API specifications or service levels, used when frequent changes are anticipated

2. Security Requirements: Specific security standards and procedures, included when handling sensitive data

3. Disaster Recovery: Recovery procedures and alternative service levels during disaster scenarios, included for critical services

4. Data Management: Standards for data handling and storage, included when the API involves significant data processing

5. Support Services: Details of technical support provisions, included when support is a significant component

6. Development and Testing: Standards for API development and testing, included when ongoing development is part of the service

7. Third-Party Dependencies: Management of third-party services affecting API performance, included when relevant dependencies exist

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the API, including endpoints, request/response formats, and authentication methods

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all performance metrics, measurement methodologies, and threshold values

3. Schedule 3 - Fee Schedule: Pricing details, including base fees, service credit calculations, and any variable charging components

4. Schedule 4 - Support Procedures: Detailed procedures for requesting support, escalation paths, and response time commitments

5. Schedule 5 - Security Standards: Detailed security requirements, protocols, and compliance standards

6. Appendix A - Service Level Calculation Examples: Examples illustrating how service levels are calculated and how service credits are applied

7. Appendix B - Incident Response Procedures: Step-by-step procedures for handling service interruptions and performance incidents