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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of procurement services covered by the agreement
5. Service Levels: Specific performance standards and metrics that must be met
6. Performance Monitoring: Methods and processes for measuring and reporting service level performance
7. Procurement Procedures: Standard operating procedures for procurement activities
8. Pricing and Payment Terms: Cost structure, payment schedules, and invoicing procedures
9. Governance and Management: Management structure, reporting lines, and decision-making processes
10. Quality Assurance: Quality control measures and standards
11. Compliance Requirements: Regulatory and legal compliance obligations
12. Term and Termination: Duration of agreement and termination provisions
13. Liability and Indemnification: Allocation of risks and responsibilities between parties
14. Confidentiality: Protection of confidential information and trade secrets
15. Force Majeure: Provisions for unforeseen circumstances and force majeure events
16. Dispute Resolution: Procedures for resolving disputes under Swiss law
17. General Provisions: Standard boilerplate clauses required under Swiss law
1. Business Continuity: Required when services are critical to business operations, detailing disaster recovery and business continuity procedures
2. Data Protection: Required when personal or sensitive data processing is involved, ensuring compliance with Swiss data protection laws
3. Intellectual Property Rights: Needed when procurement involves creation or licensing of intellectual property
4. Environmental Compliance: Required for procurement involving environmental considerations or sustainability requirements
5. Insurance Requirements: Detailed insurance obligations when specific coverage types are required
6. Security Requirements: Necessary when handling sensitive information or accessing secure facilities
7. Subcontracting: Required when supplier may need to engage subcontractors
8. Import/Export Compliance: Needed for international procurement activities
9. Staff and Personnel: Required when specific personnel qualifications or vetting is necessary
1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics, targets, and measurement methodologies
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and calculation methods
3. Schedule 3 - Operational Procedures: Step-by-step procedures for routine procurement operations
4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and escalation procedures
5. Schedule 5 - Technical Requirements: Technical specifications and standards for procured goods/services
6. Schedule 6 - Reporting Templates: Standard formats for performance and status reporting
7. Schedule 7 - Service Credits: Calculation and application of service credits for performance failures
8. Appendix A - Compliance Certificates: Required certifications and compliance documentation
9. Appendix B - Form of Change Order: Template for documenting changes to services or requirements
Applicable Law
Authorized Representative
Baseline Service Levels
Business Day
Business Hours
Change Control Procedure
Commencement Date
Confidential Information
Contract Year
Critical Service Levels
Customer
Customer Data
Customer Dependencies
Deliverables
Dispute Resolution Procedure
Emergency
Escalation Procedure
Force Majeure Event
Good Industry Practice
Governance Body
Initial Term
Key Performance Indicators (KPIs)
Material Breach
Measurement Period
Minimum Performance Threshold
Notice
Operating Hours
Performance Credits
Performance Reports
Procurement Services
Quality Standards
Quarterly Review
Recovery Plan
Renewal Term
Reporting Period
Service Credits
Service Level Failure
Service Level Requirements
Service Provider
Service Reports
Services
Significant Performance Failure
Subcontractor
Support Services
Term
Termination Date
Transition Period
Working Hours
Definitions and Interpretation
Term and Duration
Service Delivery Obligations
Performance Standards
Service Level Metrics
Monitoring and Reporting
Procurement Procedures
Quality Management
Pricing and Payment
Invoicing
Service Credits and Penalties
Change Management
Governance
Customer Obligations
Personnel Requirements
Subcontracting
Audit Rights
Data Protection
Confidentiality
Intellectual Property
Warranties
Indemnification
Liability Limitations
Insurance
Force Majeure
Business Continuity
Termination Rights
Exit Management
Dispute Resolution
Compliance with Laws
Anti-Corruption
Assignment and Transfer
Notices
Amendments
Severability
Entire Agreement
Governing Law
Jurisdiction
Manufacturing
Financial Services
Healthcare
Technology
Retail
Logistics
Pharmaceuticals
Construction
Energy
Telecommunications
Professional Services
Public Sector
Education
Hospitality
Procurement
Legal
Operations
Finance
Risk Management
Compliance
Vendor Management
Quality Assurance
Supply Chain
Contract Administration
Performance Management
Strategic Sourcing
Chief Procurement Officer
Procurement Director
Supply Chain Manager
Vendor Management Specialist
Contract Manager
Legal Counsel
Risk Management Officer
Operations Manager
Quality Assurance Manager
Compliance Officer
Finance Director
Category Manager
Sourcing Specialist
Business Relationship Manager
Performance Analytics Manager
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