1. Business Continuity and Disaster Recovery: Include when the procurement services are critical to business operations, detailing backup procedures and recovery time objectives

2. Transition and Exit Management: Required for complex procurement arrangements where detailed handover procedures need to be specified

3. Technology and Systems Access: Include when the service provider needs access to customer's procurement systems or when specific technology platforms will be used

4. Compliance and Audit Rights: Important for regulated industries or when procurement involves sensitive or regulated items

5. Innovation and Continuous Improvement: Include when expecting the service provider to provide ongoing service improvements and innovations

6. Environmental and Social Responsibility: Include when procurement needs to meet specific sustainability or social responsibility requirements

7. Subcontracting: Include when the service provider may need to engage subcontractors for certain services

1. Schedule 1 - Service Specifications: Detailed technical specifications of all procurement services to be provided

2. Schedule 2 - Service Levels and KPIs: Comprehensive list of all service levels, measurement methodologies, and KPI calculations

3. Schedule 3 - Pricing and Fee Structure: Detailed breakdown of all fees, charges, and pricing mechanisms

4. Schedule 4 - Governance Procedures: Detailed procedures for service management, including meeting schedules and reporting templates

5. Schedule 5 - Key Personnel: List of key personnel from both parties involved in service delivery and management

6. Schedule 6 - Systems and Access Requirements: Technical specifications for systems access and security requirements

7. Schedule 7 - Form of Reports: Templates and formats for all required regular reports

8. Appendix A - Escalation Matrix: Contact details and procedures for issue escalation

9. Appendix B - Change Control Procedure: Process for requesting and implementing changes to services or service levels