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1. Parties: Identification of the service provider (Contractor) and the client (Customer), including full legal names and registered addresses
2. Background: Context of the agreement, including brief description of the Customer's requirements and Contractor's services
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including regular maintenance tasks and frequency
5. Term and Renewal: Duration of the contract and conditions for renewal
6. Contractor's Obligations: Key responsibilities and commitments of the maintenance service provider
7. Customer's Obligations: Customer's responsibilities including access, information provision, and cooperation
8. Performance Standards: Required service levels, response times, and quality standards
9. Fees and Payment: Maintenance fees, payment terms, invoicing schedule, and late payment consequences
10. Health and Safety: Safety requirements and compliance with relevant regulations
11. Insurance and Liability: Insurance requirements and limitation of liability provisions
12. Termination: Circumstances and procedures for contract termination
13. Governing Law: Specification of Malaysian law as governing law and jurisdiction
14. General Provisions: Standard boilerplate clauses including notices, entire agreement, and amendments
1. Emergency Services: Additional provisions for emergency maintenance services and response times, applicable for critical equipment maintenance
2. Spare Parts: Terms regarding supply and storage of spare parts, relevant for equipment maintenance contracts
3. Warranty: Specific warranties for replacement parts or repair work, important for complex equipment maintenance
4. Intellectual Property: IP provisions when maintenance involves software or proprietary systems
5. Staff Requirements: Specific qualifications or certifications required for maintenance staff, relevant for specialized equipment
6. Environmental Compliance: Environmental protection measures, particularly relevant for industrial maintenance
7. Subcontracting: Terms governing the use of subcontractors, if allowed
8. Performance Bonds: Requirements for performance bonds or other financial securities, typically for high-value maintenance contracts
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and procedures
2. Schedule 2 - Equipment List: Comprehensive list of equipment/assets covered under the maintenance contract
3. Schedule 3 - Maintenance Schedule: Detailed timeline and frequency of regular maintenance activities
4. Schedule 4 - Fee Schedule: Breakdown of fees, rates for additional services, and payment terms
5. Schedule 5 - Service Level Agreement: Detailed performance metrics, response times, and service standards
6. Schedule 6 - Contact Details: List of key contact persons and escalation procedures
7. Appendix A - Maintenance Checklist: Standard checklist for routine maintenance tasks
8. Appendix B - Incident Report Template: Standard format for reporting maintenance issues and incidents
Maintenance Services
Commencement Date
Contract Period
Contractor
Customer
Equipment
Facility
Force Majeure
Maintenance Schedule
Maintenance Fee
Normal Business Hours
Performance Standards
Premises
Preventive Maintenance
Response Time
Service Level Agreement
Service Report
Spare Parts
Specifications
Emergency Maintenance
Corrective Maintenance
Maintenance Personnel
Working Day
Defect
Completion Certificate
Quality Standards
Site
Technical Documentation
Warranty Period
Scope of Services
Term and Duration
Contractor Obligations
Customer Obligations
Performance Standards
Access Rights
Fees and Payment
Health and Safety
Insurance
Liability
Indemnification
Force Majeure
Termination
Confidentiality
Data Protection
Notices
Assignment
Subcontracting
Dispute Resolution
Governing Law
Warranties
Emergency Services
Quality Control
Record Keeping
Reporting Requirements
Personnel Requirements
Equipment and Materials
Intellectual Property
Entire Agreement
Variation
Severability
Third Party Rights
Compliance with Laws
Real Estate & Property Management
Manufacturing
Industrial
Commercial Buildings
Healthcare
Hospitality
Education
Data Centers
Telecommunications
Retail
Transportation
Energy & Utilities
Legal
Operations
Facilities Management
Procurement
Maintenance
Engineering
Risk & Compliance
Property Management
Technical Services
Contract Administration
Asset Management
Facility Manager
Operations Director
Maintenance Supervisor
Technical Services Manager
Property Manager
Contract Administrator
Procurement Manager
Legal Counsel
Risk Manager
Chief Operations Officer
Building Services Manager
Asset Manager
Engineering Manager
Compliance Officer
Technical Director
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