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1. Parties: Identifies and provides full details of the contracting parties - the maintenance service provider and the client
2. Background: Outlines the context of the agreement and the parties' intentions
3. Definitions and Interpretation: Defines key terms used throughout the contract and establishes interpretation principles
4. Term and Renewal: Specifies the initial contract duration and any renewal options
5. Scope of Services: Details the maintenance services to be provided, including routine and preventive maintenance
6. Service Provider's Obligations: Lists the specific duties and responsibilities of the maintenance provider
7. Client's Obligations: Outlines the client's responsibilities and requirements for facilitating the services
8. Performance Standards: Establishes the expected quality and standards for service delivery
9. Fees and Payment Terms: Details the payment structure, rates, and payment procedures
10. Access and Security: Specifies arrangements for accessing the maintenance site and security protocols
11. Work Health and Safety: Establishes safety requirements and compliance obligations
12. Insurance and Liability: Specifies required insurance coverage and allocation of risks
13. Termination: Details circumstances and procedures for contract termination
14. Dispute Resolution: Outlines the process for resolving disputes between parties
15. General Provisions: Contains standard legal clauses including notices, governing law, and entire agreement
1. Emergency Services: Include when 24/7 emergency response services are part of the maintenance arrangement
2. Specialized Equipment: Include when maintenance involves specific technical or proprietary equipment requiring special procedures
3. Multi-Site Services: Include when maintenance services cover multiple locations
4. Subcontracting: Include when the service provider may need to engage subcontractors
5. Performance Bonds: Include for high-value contracts requiring additional security
6. Environmental Management: Include when services have significant environmental impacts or requirements
7. Training and Documentation: Include when the provider must provide training or maintain specific documentation
8. Intellectual Property: Include when maintenance involves proprietary systems or technology
1. Schedule 1 - Service Specifications: Detailed description of maintenance services, including frequency and scope
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Performance Standards and KPIs: Specific metrics and standards for measuring service performance
4. Schedule 4 - Site Details and Access Procedures: Information about maintenance locations and access requirements
5. Schedule 5 - Equipment Register: List of equipment covered by the maintenance agreement
6. Schedule 6 - Reporting Requirements: Templates and requirements for maintenance reports and documentation
7. Appendix A - Safety Procedures: Detailed safety protocols and requirements
8. Appendix B - Contact Details: Key personnel and emergency contact information
Applicable Laws
Approved Subcontractor
Business Day
Call-out Service
Commencement Date
Confidential Information
Contract Price
Defect
Emergency Maintenance
Equipment
Facility
Force Majeure Event
Good Industry Practice
GST
Intellectual Property Rights
Key Performance Indicators
Maintenance Records
Maintenance Schedule
Maintenance Services
Material Breach
Notice
Operating Hours
Parts
Planned Maintenance
Premises
Preventive Maintenance
Related Bodies Corporate
Reactive Maintenance
Report
Response Time
Schedule of Rates
Service Levels
Service Provider Personnel
Site
Site Rules
Specifications
Term
Warranty Period
Work Health and Safety Laws
Work Order
Term and Renewal
Services Scope
Performance Standards
Service Provider Obligations
Client Obligations
Access Rights
Health and Safety
Quality Assurance
Fees and Payment
Invoicing
Personnel Requirements
Subcontracting
Insurance
Indemnity
Liability
Work Warranties
Emergency Services
Response Times
Maintenance Records
Reporting
Intellectual Property
Confidentiality
Data Protection
Force Majeure
Termination
Default
Step-in Rights
Dispute Resolution
Assignment
Notices
Governing Law
Entire Agreement
Variation
Severability
Facilities Management
Property Management
Commercial Real Estate
Industrial Manufacturing
Healthcare
Education
Retail
Hospitality
Mining
Construction
Infrastructure
Data Centers
Telecommunications
Public Sector
Manufacturing
Facilities Management
Operations
Procurement
Legal
Risk and Compliance
Property Management
Asset Management
Maintenance
Contract Administration
Technical Services
Facility Manager
Property Manager
Maintenance Manager
Operations Manager
Contract Manager
Procurement Manager
Asset Manager
Building Services Manager
Technical Services Director
Chief Operations Officer
Legal Counsel
Risk Manager
Compliance Officer
Project Manager
Site Manager
Maintenance Supervisor
Building Manager
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