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1. Parties: Identification of the service provider and the client, including full legal names and registered addresses
2. Background: Context of the maintenance agreement and brief description of the assets or systems to be maintained
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including routine and preventive maintenance
5. Term and Renewal: Duration of the contract and conditions for renewal
6. Service Provider's Obligations: Key responsibilities and commitments of the maintenance service provider
7. Client's Obligations: Access requirements, cooperation needed, and other client responsibilities
8. Fees and Payment Terms: Maintenance fees, payment schedule, and payment methods
9. Service Levels: Performance standards, response times, and maintenance schedules
10. Health and Safety: Safety requirements and compliance with relevant regulations
11. Insurance and Liability: Insurance requirements and limitation of liability provisions
12. Termination: Grounds for termination and termination procedures
13. General Provisions: Standard clauses including notices, governing law, and dispute resolution
1. Emergency Services: Include when 24/7 emergency response services are part of the contract
2. Spare Parts: Include when the contract involves supply and management of spare parts
3. Warranty: Include when specific warranties are provided for replacement parts or repair work
4. Subcontracting: Include when the service provider may need to subcontract certain specialized services
5. Performance Bonds: Include for high-value maintenance contracts requiring financial security
6. Environmental Requirements: Include when maintenance activities have significant environmental implications
7. Training and Documentation: Include when the service provider must provide training or maintenance documentation
8. Intellectual Property: Include when maintenance involves proprietary systems or software
1. Schedule 1 - Asset Register: Detailed list of equipment, systems, or assets covered under the maintenance contract
2. Schedule 2 - Maintenance Specifications: Detailed technical specifications and maintenance procedures
3. Schedule 3 - Service Level Requirements: Specific performance metrics, response times, and penalties
4. Schedule 4 - Fee Schedule: Detailed breakdown of fees, including rates for additional services
5. Schedule 5 - Maintenance Schedule: Timing and frequency of routine maintenance activities
6. Schedule 6 - Report Templates: Standard formats for maintenance reports and documentation
7. Appendix A - Site Access Procedures: Procedures for accessing maintenance locations
8. Appendix B - Emergency Contact List: List of key contacts for both parties, including emergency numbers
Applicable Laws
Assets
Business Day
Commencement Date
Confidential Information
Contract Price
Corrective Maintenance
Defect
Emergency Maintenance
Equipment
Force Majeure Event
Good Industry Practice
Health and Safety Requirements
Initial Term
Intellectual Property Rights
Key Performance Indicators
Maintenance Log
Maintenance Schedule
Maintenance Services
Maintenance Staff
Normal Business Hours
Notice
Operating Manual
Planned Maintenance
Premises
Preventive Maintenance
Quality Standards
Renewal Term
Response Time
Service Levels
Service Provider Personnel
Site
Spare Parts
Specification
Subcontractor
Term
Termination Date
Work Order
Working Hours
Definitions
Scope of Services
Term and Duration
Service Provider Obligations
Client Obligations
Payment Terms
Service Levels
Performance Standards
Quality Assurance
Health and Safety
Compliance with Laws
Insurance
Liability and Indemnification
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Warranties
Record Keeping
Reporting Requirements
Access Rights
Emergency Response
Staff and Personnel
Subcontracting
Equipment and Materials
Maintenance Schedule
Inspection Rights
Dispute Resolution
Termination
Assignment
Notices
Governing Law
Entire Agreement
Severability
Variation
Third Party Rights
Counterparts
Real Estate
Facilities Management
Manufacturing
Information Technology
Healthcare
Hospitality
Industrial
Commercial Property
Retail
Data Centers
Education
Transport and Logistics
Building Services
Operations
Facilities Management
Legal
Procurement
Maintenance
Technical Services
Risk Management
Compliance
Property Management
Contract Administration
Engineering
Facility Manager
Operations Director
Maintenance Manager
Property Manager
Technical Services Manager
Procurement Manager
Contract Administrator
Legal Counsel
Risk Manager
Chief Operations Officer
Building Services Engineer
Asset Manager
Maintenance Supervisor
Technical Director
Compliance Officer
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