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1. Parties: Identification of the service provider (Contractor) and the client (Customer), including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the maintenance services required
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including regular and preventive maintenance tasks
5. Term and Renewal: Duration of the contract and conditions for renewal
6. Contractor's Obligations: Primary responsibilities of the maintenance contractor, including quality standards and response times
7. Customer's Obligations: Client responsibilities, including access provision and cooperation requirements
8. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
9. Service Levels: Performance standards, response times, and measurement criteria
10. Health and Safety: Safety requirements and compliance with UAE health and safety regulations
11. Insurance and Liability: Insurance requirements and allocation of risks between parties
12. Termination: Circumstances and procedures for contract termination
13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
1. Emergency Services: Additional provisions for emergency maintenance services, used when 24/7 coverage is required
2. Specialized Equipment: Specific provisions for maintenance of specialized equipment, included when contract covers complex machinery
3. Environmental Compliance: Additional environmental requirements, included for maintenance services with significant environmental impact
4. Subcontracting: Terms governing the use of subcontractors, included when subcontracting is permitted
5. Performance Bonds: Requirements for performance bonds or guarantees, typically for high-value maintenance contracts
6. Training and Knowledge Transfer: Provisions for training client's staff, included when knowledge transfer is part of the scope
7. Spare Parts Management: Terms for handling spare parts inventory and procurement, relevant for equipment maintenance contracts
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Level Agreement: Detailed performance metrics and service level requirements
4. Schedule 4 - Equipment List: Inventory of equipment covered under the maintenance contract
5. Schedule 5 - Maintenance Schedule: Timing and frequency of routine maintenance tasks
6. Schedule 6 - Key Personnel: List of key personnel from both parties responsible for contract management
7. Appendix A - Required Forms: Standard forms for maintenance reports, incident reports, and service requests
8. Appendix B - HSE Requirements: Detailed health, safety, and environmental requirements
9. Appendix C - Emergency Procedures: Procedures for handling emergency maintenance situations
Applicable Laws
Business Day
Commencement Date
Confidential Information
Contract Price
Contractor
Customer
Emergency Maintenance
Equipment
Facility
Force Majeure Event
Good Industry Practice
Health and Safety Requirements
Intellectual Property Rights
Maintenance Services
Maintenance Schedule
Material Breach
Notice
Planned Maintenance
Premises
Preventive Maintenance
Response Time
Service Levels
Service Provider Personnel
Spare Parts
Specifications
Subcontractor
Term
Working Hours
Scope of Services
Term and Duration
Fees and Payment
Performance Standards
Service Provider Obligations
Customer Obligations
Access Rights
Health and Safety
Quality Standards
Warranties
Insurance
Liability and Indemnification
Force Majeure
Termination
Confidentiality
Intellectual Property
Personnel Requirements
Subcontracting
Emergency Response
Maintenance Schedule
Equipment and Materials
Compliance with Laws
Record Keeping
Dispute Resolution
Governing Law
Assignment
Notices
Entire Agreement
Severability
Amendment
Force Majeure
Waiver
Real Estate
Facilities Management
Construction
Manufacturing
Hospitality
Healthcare
Education
Retail
Industrial
Commercial Property
Residential Property
Data Centers
Government Facilities
Oil & Gas
Infrastructure
Legal
Operations
Facility Management
Procurement
Engineering
Maintenance
Contract Administration
Health & Safety
Technical Services
Property Management
Risk Management
Compliance
Finance
Facility Manager
Operations Director
Maintenance Manager
Property Manager
Technical Services Manager
Procurement Manager
Contract Administrator
Legal Counsel
Operations Manager
Asset Manager
Building Services Manager
Engineering Manager
HSE Manager
Commercial Manager
Project Manager
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