1. Performance Standards and KPIs: Specific metrics and standards for measuring service quality, used when the client requires formal performance monitoring

2. Environmental Standards: Specific environmental requirements and green cleaning protocols, included when the client has sustainability requirements

3. Security Requirements: Special security protocols and clearances, needed for high-security facilities or sensitive locations

4. Equipment and Materials: Detailed specifications for cleaning equipment and materials, included when the client has specific requirements

5. Subcontracting: Terms governing the use of subcontractors, included when subcontracting is permitted

6. Force Majeure: Provisions for unforeseen circumstances, particularly relevant post-COVID or for essential service locations

7. Transition Services: Procedures for handover from previous service providers, needed for large or complex contracts

1. Schedule A - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and standards for each area

2. Schedule B - Pricing Schedule: Detailed pricing structure, including regular services and additional/special services

3. Schedule C - Premises Details: List and details of all locations to be serviced, including access requirements

4. Schedule D - Equipment and Materials List: Inventory of approved cleaning equipment and materials to be used

5. Schedule E - Staff Requirements: Specific staffing requirements, qualifications, and training standards

6. Schedule F - Performance Metrics: Detailed KPIs and measurement criteria for service quality

7. Appendix 1 - Health and Safety Procedures: Detailed safety protocols and risk assessment procedures

8. Appendix 2 - Emergency Response Procedures: Protocols for handling emergencies and incidents