1. Content Creation Services: Detailed terms for content creation if included in the service scope

2. Crisis Management: Procedures and responsibilities for handling social media crises or emergencies

3. Influencer Management: Terms governing influencer collaboration and management if applicable

4. Multi-language Support: Specifications for multi-language content and support services

5. Training and Support: Terms for providing training and support to client's staff

6. Third-Party Tools Integration: Terms for integration with specific social media management tools

7. Intellectual Property Rights: Detailed IP provisions if content creation is a significant component

1. Schedule A - Service Level Metrics Detail: Detailed breakdown of all service level metrics and measurement methodologies

2. Schedule B - Fee Schedule: Detailed pricing structure and payment terms

3. Schedule C - Authorized Personnel: List of authorized personnel from both parties who can access and manage social media accounts

4. Schedule D - Response Time Matrix: Detailed matrix of response times for different types of social media interactions

5. Schedule E - Approved Social Media Platforms: List of social media platforms covered under the agreement

6. Appendix 1 - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix 2 - Reporting Templates: Standard templates for performance and activity reporting

8. Appendix 3 - Emergency Contact Protocol: Emergency contact information and escalation procedures