Social Media SLA Template for Canada

1. Content Creation Services: Detailed terms for content creation if included in the service scope

2. Crisis Management: Procedures and response times for handling social media crises

3. Multiple Platform Management: Specific terms for managing multiple social media platforms

4. Training and Support: Terms for providing training to client's staff

5. Influencer Management: Terms governing influencer relationships and campaigns

6. Analytics and Insights: Detailed terms for providing analytics and reporting services

7. Advertising Management: Terms for managing social media advertising campaigns

8. Compliance with Industry-Specific Regulations: Additional compliance requirements for regulated industries

1. Schedule A - Service Level Metrics: Detailed breakdown of all performance metrics and targets

2. Schedule B - Fee Schedule: Pricing, payment terms, and service credit calculations

3. Schedule C - Platform-Specific Requirements: Specific requirements and procedures for each social media platform

4. Schedule D - Response Time Matrix: Detailed response time requirements for different types of social media interactions

5. Schedule E - Reporting Templates: Standard formats for regular performance and activity reports

6. Appendix 1 - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix 2 - Security Protocols: Detailed security procedures and requirements

8. Appendix 3 - Emergency Contact List: List of key contacts and escalation procedures for emergencies