1. Disaster Recovery: Required for critical services, detailing recovery procedures and timelines

2. Business Continuity: Needed for essential services, outlining continuity arrangements

3. Change Management: For services requiring frequent modifications or updates

4. Third-Party Service Providers: Required when subcontractors are involved in service delivery

5. Compliance and Audit Rights: Important for regulated industries or when handling sensitive data

6. Knowledge Transfer: Necessary for complex services requiring training or handover

7. Exit Management: Important for long-term or complex service arrangements

1. Schedule 1 - Service Description: Detailed technical specifications of the services

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Services: Detailed support procedures, contact information, and escalation matrix

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Data Processing Agreement: Detailed data protection terms compliant with Swiss law

7. Schedule 7 - Business Continuity Plan: Detailed continuity and recovery procedures

8. Appendix A - Contact Details: List of key contacts and authorized representatives

9. Appendix B - Report Templates: Templates for regular service level reporting