Service Level Agreement Management Template for Indonesia

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when service continuity is critical and specific recovery procedures are needed

3. Security Requirements: Required for services involving IT systems or sensitive data

4. Transition Services: Include when complex service handover procedures may be needed at termination

5. Regulatory Compliance: Required for regulated industries or services subject to specific regulatory requirements

6. Intellectual Property Rights: Include when services involve creation or use of intellectual property

7. Environmental Requirements: Include for services with environmental impact or sustainability requirements

8. Subcontractor Management: Required when service provider may use subcontractors

1. Schedule A - Service Descriptions: Detailed technical specifications of each service component

2. Schedule B - Service Level Metrics: Detailed performance indicators, measurement methods, and targets

3. Schedule C - Pricing and Service Credits: Detailed fee structure and service credit calculations

4. Schedule D - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule E - Contact Details and Escalation Matrix: Key personnel contact information and escalation procedures

6. Schedule F - Report Templates: Standard formats for required performance and incident reports

7. Appendix 1 - Technical Requirements: Specific technical requirements and standards

8. Appendix 2 - Service Locations: List of locations where services will be provided or accessed