1. Data Protection: Required when personal data processing is involved, detailing compliance with Swiss data protection laws

2. Disaster Recovery: Include when service continuity is critical, specifying recovery procedures and timelines

3. Security Requirements: Necessary for services involving sensitive data or systems

4. Change Management: Include when frequent service modifications are anticipated

5. Subcontractors: Required when the provider may use third-party service providers

6. Insurance: Include for high-value or high-risk services requiring specific insurance coverage

7. Force Majeure: Optional but recommended for defining circumstances beyond parties' control

8. Intellectual Property: Include when services involve creation or use of intellectual property

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service level measurements and calculations

2. Schedule 2 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure and payment terms

4. Schedule 4 - Technical Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Report Templates: Standard formats for performance reports and monitoring documentation

6. Appendix A - Contact Details: Key contacts for both parties including technical, administrative, and emergency contacts

7. Appendix B - Technical Requirements: Technical specifications and requirements for service delivery