1. Change Management: Procedures for requesting and implementing changes to firewall rules or services, used when the client requires formal change control processes

2. Disaster Recovery: Specific disaster recovery procedures and commitments, included when the service is critical to client operations

3. Compliance Requirements: Specific regulatory compliance obligations, included when the client is in a regulated industry

4. Multi-location Services: Specific provisions for services across multiple locations, used when the client requires services at multiple sites

5. Third-Party Integration: Provisions for integration with other security services or systems, included when the firewall needs to integrate with other security solutions

6. Data Processing Agreement: Detailed data processing terms, required when personal data is processed through the firewall

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including specific metrics and measurement methods

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, payment schedules, and price adjustment mechanisms

3. Schedule 3 - Technical Requirements: Detailed technical specifications of the firewall configuration and requirements

4. Schedule 4 - Support Procedures: Detailed support procedures, escalation matrices, and contact information

5. Appendix A - Incident Response Plan: Detailed procedures for handling and responding to security incidents

6. Appendix B - Reporting Templates: Standard templates for regular service reports and performance metrics