1. Transition and Implementation: Required when the XLA needs a phased implementation or transition from existing service agreements

2. Third-Party Integration: Include when the experience delivery depends on third-party services or tools

3. Disaster Recovery: Add when continuity of experience measurement during disasters needs specific attention

4. Innovation and Continuous Improvement: Optional section for defining processes for evolving experience metrics and targets

5. Multi-jurisdictional Provisions: Include when service delivery spans multiple countries

6. Security Requirements: Add when specific security measures are crucial for experience delivery

7. Change Management: Include when frequent changes to experience metrics or measurement methods are anticipated

1. Experience Metrics Definition: Detailed technical definitions of each experience metric and measurement methodology

2. Measurement Tools and Technologies: Specifications of tools and technologies used for experience measurement

3. Baseline Measurements: Initial experience levels and baseline metrics

4. Service Credits Calculation: Detailed calculation methods for service credits or penalties

5. Reporting Templates: Standard formats and templates for regular reporting

6. Governance Procedures: Detailed procedures for governance meetings and escalation processes

7. Data Collection Points: Specification of where and how experience data is collected

8. Contact Matrix: Key contacts and escalation paths for both parties