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1. Purpose and Scope: Defines the purpose of the risk assessment and its scope, including physical locations, work activities, and personnel covered
2. Roles and Responsibilities: Outlines who is responsible for conducting assessments, implementing controls, and monitoring effectiveness
3. Definitions: Clear definitions of workplace violence, types of violence (physical, verbal, psychological), and other key terms
4. Risk Assessment Methodology: Explains the systematic approach used to identify and assess workplace violence risks
5. Hazard Identification: Checklist and guidance for identifying potential sources of workplace violence
6. Risk Analysis and Evaluation: Framework for analyzing identified risks and evaluating their likelihood and consequence
7. Control Measures: Guidelines for selecting and implementing appropriate control measures using the hierarchy of controls
8. Review and Monitoring: Procedures for regular review of assessment findings and effectiveness of control measures
9. Reporting and Documentation: Requirements for documenting assessment findings, incidents, and control measures
1. Industry-Specific Risk Factors: Additional considerations for high-risk industries such as healthcare, retail, or night-shift operations
2. Remote/Isolated Work Considerations: Special assessment criteria for workers who operate alone or in remote locations
3. Customer/Client Interface Risk Assessment: Specific assessment criteria for customer-facing roles and public interaction
4. Emergency Response Procedures: Detailed response protocols for violent incidents, including communication and evacuation procedures
5. Post-Incident Management: Procedures for managing aftermath of violent incidents, including support services and investigation
1. Risk Assessment Matrix: Template for evaluating likelihood and consequence of identified risks
2. Hazard Identification Checklist: Comprehensive checklist of potential workplace violence hazards and risk factors
3. Control Measures Register: Template for documenting implemented control measures and their effectiveness
4. Incident Report Form: Standard form for reporting workplace violence incidents or near-misses
5. Review Schedule Template: Timeline and criteria for periodic review of risk assessments and control measures
6. External Resources and Contacts: List of relevant emergency contacts, support services, and regulatory bodies
Physical Violence
Psychological Violence
Verbal Abuse
Threatening Behavior
Bullying
Harassment
Risk
Hazard
Control Measure
Hierarchy of Controls
PCBU (Person Conducting a Business
Worker
Health and Safety Representative (HSR)
Workplace
Reasonably Practicable
Due Diligence
Critical Incident
Near Miss
Isolated Work
Risk Assessment
Risk Matrix
Likelihood
Consequence
Inherent Risk
Residual Risk
Safe Work Procedure
Competent Person
Duty of Care
Work Group
External Violence
Internal Violence
Dynamic Risk Assessment
Control Effectiveness
Risk Rating
Scope and Application
Roles and Responsibilities
Risk Assessment Procedures
Hazard Identification
Risk Evaluation
Control Measures
Emergency Response
Reporting Requirements
Documentation and Records
Training and Competency
Review and Monitoring
Consultation and Communication
Compliance Requirements
Investigation Procedures
Support Services
Confidentiality
Legal Obligations
Implementation
Quality Assurance
Healthcare and Medical Services
Retail and Customer Service
Security Services
Hospitality and Entertainment
Social Services and Community Work
Education and Training
Banking and Financial Services
Public Transportation
Emergency Services
Government Services
Mining and Resources
Construction
Manufacturing
Human Resources
Work Health and Safety
Risk Management
Operations
Security
Compliance
Legal
Employee Relations
Training and Development
Facility Management
Emergency Response
Senior Management
Health and Safety Manager
Risk Management Officer
Human Resources Director
Operations Manager
Facility Manager
Security Manager
Department Supervisor
Chief Executive Officer
Compliance Officer
Employee Relations Manager
Work Health and Safety Coordinator
Site Manager
Branch Manager
Training Coordinator
Security Officer
Front Line Manager
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