Legal Templates
Return Invoice

Return Invoice for Australia

Return Invoice Template for Australia

A standardized template document used in Australian business operations for processing and documenting product returns and issuing refunds. This document complies with Australian Consumer Law and GST requirements, providing a systematic approach to handling returns while maintaining accurate financial records. It includes essential elements such as business details, customer information, returned item specifications, GST calculations, and refund processing details, ensuring compliance with Australian taxation and consumer protection regulations.

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What is a Return Invoice?

The Return Invoice Template is a fundamental business document designed for Australian businesses to process and document product returns efficiently and compliantly. This template is essential when customers return goods or services, requiring documentation of the return transaction and any associated refund or credit. It ensures compliance with Australian Consumer Law, GST regulations, and state-specific fair trading requirements. The template includes comprehensive sections for recording business and customer details, return reasons, condition assessments, and refund calculations, making it suitable for both B2C and B2B transactions. The document serves multiple purposes: as a record of the return transaction, a tax document for GST adjustments, and proof of refund for both the business and customer.

What sections should be included in a Return Invoice?

1. Business Information Header: Company name, ABN, contact details, and business address

2. Return Reference Details: Return invoice number, date, original invoice reference, and customer reference number

3. Customer Information: Customer name, contact details, and shipping address (if applicable)

4. Returned Items Details: Description of items being returned, quantities, original purchase prices, and reason for return

5. Return Calculations: Subtotal of returned items, GST adjustments, and total refund amount

6. Payment Information: Refund method and relevant payment details

7. Return Authorization: Return authorization number and approval details

8. Terms and Conditions: Standard return policy terms and conditions including processing timeframes

What sections are optional to include in a Return Invoice?

1. Restocking Fee Details: Include when applicable - details of any restocking fees charged for voluntary returns

2. Damage Assessment: Include when items are returned damaged - assessment of condition and any value adjustments

3. Warranty Information: Include for warranty-related returns - details of warranty claim and assessment

4. Store Credit Details: Include when refund is issued as store credit - credit note details and validity period

5. Collection Instructions: Include for items requiring pickup - details of collection arrangements and responsibilities

6. Quality Control Notes: Include for products requiring inspection - details of product assessment and condition verification

What schedules should be included in a Return Invoice?

1. Return Condition Checklist: Itemized checklist for assessing condition of returned goods

2. Original Purchase Documentation: Copy or reference to the original sales invoice

3. Return Shipping Label: If applicable, prepared shipping label for return delivery

4. Product Photos: If applicable, photographic evidence of product condition upon return

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

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Jurisdiction

Australia

Publisher

Genie AI

Document Type

Invoice Form

Sector

Cost

Free to use
Relevant legal definitions
Return Authorization
Original Purchase
Return Period
Restocking Fee
Credit Note
GST
Tax Invoice
Return Merchandise Authorization (RMA)
Refund
Store Credit
Original Condition
Proof of Purchase
Business Day
Return Shipping
Warranty Return
Change of Mind Return
Faulty Goods
Processing Time
Return Policy
Quality Assessment
Original Packaging
Return Receipt
Customer Reference Number
Major Failure
Minor Failure
Consumer Guarantees
Acceptance Period
Collection Point
Return Shipping Label
Return Invoice Number
Relevant Industries

Retail

E-commerce

Manufacturing

Wholesale

Consumer Goods

Fashion and Apparel

Electronics

Home and Garden

Automotive Parts

Sporting Goods

Healthcare Products

Professional Services

Technology

Relevant Teams

Customer Service

Returns Processing

Accounts Receivable

Finance

Operations

Inventory Control

Warehouse

E-commerce

Retail Operations

Compliance

Accounting

Relevant Roles

Retail Manager

Customer Service Representative

Returns Processing Specialist

Accounts Receivable Clerk

Finance Manager

Operations Manager

Inventory Controller

Warehouse Manager

E-commerce Manager

Store Manager

Compliance Officer

Business Owner

Bookkeeper

Tax Accountant

Industries
Competition and Consumer Act 2010 (including Australian Consumer Law): Governs consumer rights, including return policies, warranties, and remedies for faulty goods or services. Essential for specifying return conditions and consumer rights on the invoice.
A New Tax System (Goods and Services Tax) Act 1999: Regulates GST implications for returns and refunds, including requirements for tax adjustments and credit notes.
State Fair Trading Acts: State-specific legislation that governs business practices, including requirements for return policies and invoice information.
Electronic Transactions Act 1999: Regulates electronic commerce and ensures electronic invoices have the same legal standing as paper documents.
Privacy Act 1988: Governs the handling of personal information collected during the return process and displayed on the invoice.
Australian Securities and Investments Commission Act 2001: Relevant for financial aspects of returns and refunds, particularly for business-to-business transactions.
Australian Standard AS ISO 10002-2006: Guidelines for complaint handling and returns processing in organizations, though not legislation, provides best practice standards.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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