The Energy Bill Template serves as a standardized format for Australian energy retailers to present consumption data, charges, and payment information to their customers. It is designed to comply with the National Energy Retail Rules (NERR), state-specific energy regulations, and the Australian Consumer Law. The template is essential for energy retailers operating in Australia's regulated energy market, providing a consistent structure for billing both residential and small business customers. It includes mandatory elements such as usage details, tariff information, payment options, and required consumer notices, while allowing flexibility for retailer-specific information and branding. This template should be used for all regular billing cycles and must be updated to reflect any regulatory changes or new requirements in the Australian energy retail sector.
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1. Retailer Information: Legal name, ABN, contact details and business address of the energy retailer
2. Customer Details: Customer's name, supply address, mailing address if different, and account number
3. Bill Details: Bill number, date of issue, billing period, and due date
4. Supply Details: National Meter Identifier (NMI), meter number, and tariff type
5. Usage Summary: Current meter readings, previous meter readings, and total usage for the billing period
6. Charges Breakdown: Itemized list of charges including supply charges, usage rates, and any additional fees
7. Payment Information: Total amount due, payment methods, and payment reference number
8. Payment Assistance: Information about payment plans, hardship programs, and government concessions
9. Dispute Resolution: Information about complaint handling processes and energy ombudsman contact details
1. Green Energy Details: Information about renewable energy percentage and environmental impact, included when customer has green energy options
2. Demand Charges: For customers on demand tariffs, showing peak demand readings and related charges
3. Solar Feed-in Credits: For customers with solar installations, showing generated energy and feed-in tariff credits
4. Special Promotions: Any current promotional offers or loyalty program information
5. Time-of-Use Breakdown: For customers on time-of-use tariffs, showing usage and charges for peak, off-peak, and shoulder periods
6. Multiple Fuel Summary: Combined summary for customers with both electricity and gas services
1. Usage Graph: Visual representation of historical usage patterns and comparisons
2. Price Fact Sheet: Detailed breakdown of current tariffs and charges
3. Government Rebates: List of available government rebates and eligibility criteria
4. Energy Efficiency Tips: Customized energy saving recommendations based on usage patterns
5. Meter Reading Schedule: Upcoming scheduled meter reading dates
Relevant legal definitions
Account Holder
Billing Cycle
Billing Period
Connection Point
Controlled Load
Customer
Distributor
Due Date
Energy
Energy Charges
Feed-in Tariff
Fixed Charge
GST
Kilowatt Hour (kWh)
Maximum Demand
Meter
Meter Reading
National Meter Identifier (NMI)
Network Charges
Off-Peak Period
Pay-By Date
Peak Period
Quarterly Bill
Reading Type
Retailer
Shoulder Period
Solar Credits
Standing Offer
Supply Address
Supply Charge
Tariff
Time of Use
Total Amount Due
Usage Charges
Usage Period
Variable Charge
Billing Cycle
Billing Period
Connection Point
Controlled Load
Customer
Distributor
Due Date
Energy
Energy Charges
Feed-in Tariff
Fixed Charge
GST
Kilowatt Hour (kWh)
Maximum Demand
Meter
Meter Reading
National Meter Identifier (NMI)
Network Charges
Off-Peak Period
Pay-By Date
Peak Period
Quarterly Bill
Reading Type
Retailer
Shoulder Period
Solar Credits
Standing Offer
Supply Address
Supply Charge
Tariff
Time of Use
Total Amount Due
Usage Charges
Usage Period
Variable Charge
Clauses
Billing Information
Payment Terms
Usage Calculation
Meter Reading
Tariff Application
Payment Methods
Late Payment
Dispute Resolution
Consumer Rights
Concessions and Rebates
Supply Details
Network Charges
GST Application
Privacy Notice
Hardship Provisions
Contact Information
Emergency Services
Complaint Handling
Service Fees
Payment Assistance
Payment Terms
Usage Calculation
Meter Reading
Tariff Application
Payment Methods
Late Payment
Dispute Resolution
Consumer Rights
Concessions and Rebates
Supply Details
Network Charges
GST Application
Privacy Notice
Hardship Provisions
Contact Information
Emergency Services
Complaint Handling
Service Fees
Payment Assistance
Relevant Industries
Energy Retail
Utilities
Power Generation
Renewable Energy
Gas Supply
Electricity Distribution
Consumer Services
Small Business Services
Relevant Teams
Billing Operations
Customer Service
Legal & Compliance
Finance
Revenue Assurance
Regulatory Affairs
Digital Operations
Customer Experience
Information Technology
Energy Trading
Business Analysis
Relevant Roles
Energy Retail Manager
Billing Systems Administrator
Compliance Officer
Customer Service Manager
Legal Counsel
Revenue Assurance Specialist
Energy Trading Manager
Regulatory Affairs Manager
Customer Experience Designer
Finance Manager
Operations Manager
Billing Support Officer
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