The Real Complaint Letter serves as a formal documentation and communication tool for addressing property-related issues in Australia. It is typically used when informal resolution attempts have been unsuccessful or when a formal record of the complaint is required. The document must comply with Australian Consumer Law and state-specific property legislation, making it suitable for various property-related disputes, from maintenance issues to contract breaches. This letter format ensures that all essential elements of the complaint are properly documented, including the nature of the issue, timeline of events, previous communication attempts, and desired resolution. It's particularly important in establishing a paper trail for potential legal proceedings and demonstrating compliance with formal complaint procedures required by various Australian property authorities and tribunals.

1. Sender's Details: Full name, address, contact information, and any relevant reference numbers

2. Recipient's Details: Name and address of the person/organization the complaint is directed to, including any relevant department

3. Date: Current date of the letter

4. Subject Line: Clear identifier of the complaint topic and any relevant property address or reference numbers

5. Introduction: Brief statement identifying yourself and your relationship to the property/situation

6. Issue Description: Detailed explanation of the complaint, including relevant dates and specific incidents

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Impact Statement: Description of how the issue has affected you

9. Desired Resolution: Clear statement of what outcome you are seeking

10. Closing: Professional closing with deadline for response and your signature