The Overcharged Phone Bill Complaint Letter is a crucial document for consumers in Australia who need to formally dispute incorrect charges on their telecommunications bills. This template is designed to be used when a customer identifies discrepancies between their agreed plan rates and actual charges, unexpected fees, or billing errors. The document incorporates key elements required under Australian consumer protection laws, including the Telecommunications Consumer Protections (TCP) Code and Australian Consumer Law. It provides a structured approach to presenting the dispute, with sections for account details, specific charge discrepancies, and requested resolution actions. The letter serves as an important first step in the formal dispute resolution process, potentially preceding escalation to the Telecommunications Industry Ombudsman if necessary.

1. Sender's Contact Information: Full name, address, phone number, and account number

2. Date and Recipient Details: Current date and telecommunications provider's complaint department contact information

3. Subject Line: Clear indication that this is a complaint about billing overcharge

4. Account Identification: Account number, service number, and any relevant reference numbers

5. Issue Description: Clear statement of the billing error and the period it relates to

6. Billing Details: Specific amounts that are disputed and explanation of why they are incorrect

7. Previous Contact: Summary of any previous attempts to resolve the issue

8. Legal Rights Reference: Brief mention of relevant consumer rights under Australian Consumer Law

9. Resolution Request: Specific action requested and timeframe for response

10. Closing: Professional closing with signature and contact information