A Complaint Letter To Bank Manager is a formal document used when a customer needs to raise serious concerns about banking services, products, or conduct with their banking institution in Australia. This document type is particularly important as it creates a formal record of the complaint and often serves as a prerequisite before escalating matters to the Australian Financial Complaints Authority (AFCA). The letter should be used when informal resolution attempts have failed or when the nature of the complaint requires formal documentation. It typically includes account details, specific incident information, previous communication attempts, and requested resolution measures. This document must align with Australian banking regulations, the Banking Code of Practice, and consumer protection laws, making it a crucial tool in the customer dispute resolution process.

1. Sender's Details: Full name, address, contact information, and account number(s) if applicable

2. Date: Current date in formal business format

3. Recipient's Details: Bank manager's name (if known), bank name, branch address

4. Subject Line: Clear, specific reference to the nature of the complaint

5. Greeting: Formal salutation to the bank manager

6. Introduction: Brief introduction identifying yourself as a customer and stating how long you've been banking with them

7. Complaint Details: Clear, chronological explanation of the issue, including relevant dates, transactions, or interactions

8. Impact Statement: Description of how this issue has affected you or your business

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Request for Resolution: Specific actions you want the bank to take to resolve the issue

11. Closing: Professional closing statement with your expectations for response timeframe

12. Signature Block: Your name, signature, and contact information