The Complaint Letter To The Manager is a crucial business communication tool used in the Australian business environment when formal documentation of grievances is necessary. This document type is commonly employed when informal resolution attempts have been unsuccessful or when the nature of the issue requires formal documentation. It follows Australian business correspondence standards and must comply with relevant consumer protection laws, privacy regulations, and state-specific fair trading legislation. The letter should clearly identify the complainant, detail the specific issues, reference any relevant previous communications, and state the desired resolution. It serves multiple purposes: documenting the complaint, initiating formal resolution processes, and potentially serving as evidence if legal action becomes necessary. The document is particularly important in consumer disputes, service complaints, or workplace issues where a formal record of the complaint is required.

1. Sender's Contact Information: Full name, address, contact number, and email of the person making the complaint

2. Date: Current date when the letter is written

3. Recipient's Information: Manager's name, title, company name, and address

4. Subject Line: Clear, specific reference to the complaint topic

5. Greeting: Professional salutation addressing the manager

6. Introduction: Brief statement identifying yourself and the purpose of the letter

7. Incident Details: Specific details about the complaint including dates, times, and locations

8. Impact Statement: Description of how the incident has affected you or your business

9. Requested Resolution: Clear statement of what action you would like taken to resolve the issue

10. Closing: Professional closing statement with expected timeframe for response

11. Signature Block: Your name and signature