The Letter Of Complaint Regarding Incomplete Vehicle Repair is a formal document used in Australian jurisdictions when vehicle repairs have not been completed satisfactorily or as agreed. It should be used when initial informal attempts to resolve repair issues have been unsuccessful. The document incorporates references to Australian Consumer Law and state-specific consumer protection regulations, detailing the repair agreement, describing incomplete or unsatisfactory work, and specifying required remedies. It's particularly important for documenting the complaint formally before potential escalation to consumer protection authorities or legal proceedings. The letter typically includes supporting evidence such as repair quotes, invoices, photographs, and independent assessments. This document type is crucial for both private vehicle owners and businesses managing vehicle fleets in protecting their consumer rights and seeking appropriate remedies for incomplete repairs.

1. Sender's Details: Full name, address, contact information, and vehicle details (make, model, year, registration number)

2. Recipient's Details: Repair shop's name, address, responsible person's name and title

3. Service History: Details of when the vehicle was brought in, what repairs were agreed upon, costs paid, and completion dates

4. Description of Issues: Clear, detailed explanation of the incomplete or unsatisfactory repairs, including technical details where possible

5. Impact Statement: Description of how the incomplete repairs have affected you (financial losses, inconvenience, safety concerns)

6. Consumer Rights Reference: Reference to relevant consumer protection laws and your rights under them

7. Specific Remedy Request: Clear statement of what you want the repair shop to do to resolve the situation

8. Response Timeline: Specification of when you expect to receive a response