1. Previous Communications: Summary of any previous attempts to resolve the issue, including dates and reference numbers

2. Expert Assessment: Include when you have obtained professional evaluation of the damage

3. Safety Concerns: Include if the damage presents any safety risks or hazards

4. Consequential Losses: Detail any additional costs or losses incurred due to the damaged goods

5. Legal Intent: Include if you intend to take legal action if the matter remains unresolved

6. Warranty Information: Include if the product is under warranty or extended warranty

1. Proof of Purchase: Copies of receipts, invoices, or order confirmations

2. Photographic Evidence: Photographs documenting the damage to the goods

3. Previous Correspondence: Copies of any previous emails, letters, or communication records

4. Expert Reports: Any professional assessments or reports about the damage

5. Product Documentation: Relevant warranty cards, user manuals, or product specifications

6. Expense Records: Documentation of any additional costs incurred due to the damaged goods