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1. Parties: Identification of the service provider (cleaning company) and the client, including full legal names, registration numbers, and addresses
2. Background: Brief context of the agreement and the parties' intention to enter into a cleaning services arrangement
3. Definitions: Definitions of key terms used throughout the agreement including 'Services', 'Premises', 'Service Hours', 'Equipment', and 'Materials'
4. Scope of Services: Detailed description of the cleaning services to be provided, including locations, frequency, and specific tasks
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination by either party
6. Service Provider Obligations: Key responsibilities of the cleaning company including quality standards, staff requirements, and compliance with laws
7. Client Obligations: Client's responsibilities including access to premises, provision of utilities, and cooperation requirements
8. Pricing and Payment: Service fees, payment terms, invoicing procedures, and price adjustment mechanisms
9. Staff and Employment: Requirements for cleaning staff, including qualifications, training, and compliance with labor laws
10. Insurance and Liability: Insurance requirements, limitation of liability, and indemnification provisions
11. Health and Safety: Health and safety requirements, risk assessments, and compliance with Arbowet
12. Confidentiality: Protection of confidential information and data protection compliance
13. Force Majeure: Provisions for circumstances beyond parties' control affecting service delivery
14. Governing Law and Jurisdiction: Specification of Dutch law as governing law and jurisdiction for disputes
1. Environmental Requirements: Specific section for contracts requiring eco-friendly cleaning products or special waste management procedures
2. Security Requirements: For cleaning services in high-security facilities or outside business hours
3. Specialized Cleaning Services: For contracts including special cleaning services like deep cleaning, window cleaning, or hazardous material handling
4. Equipment Provision: When specific arrangements are needed regarding who provides cleaning equipment
5. Key Performance Indicators: When specific performance metrics and reporting requirements are needed
6. Subcontracting: When the service provider may need to subcontract certain services
7. Transfer of Undertakings: When taking over from previous cleaning service providers with existing staff
8. Client Property: When the cleaning service requires handling of valuable client property or equipment
1. Schedule 1 - Service Specification: Detailed breakdown of cleaning tasks, frequencies, and quality standards
2. Schedule 2 - Pricing Schedule: Detailed pricing information, including rates for different services and any variable costs
3. Schedule 3 - Premises Details: List and details of locations to be cleaned, access arrangements, and specific requirements for each location
4. Schedule 4 - Equipment and Materials: List of approved cleaning products and equipment to be used
5. Schedule 5 - Key Personnel: Details of key staff members and their responsibilities
6. Schedule 6 - Performance Standards: Specific quality standards, KPIs, and measurement criteria
7. Appendix A - Health and Safety Procedures: Detailed health and safety protocols and risk assessments
8. Appendix B - Security Procedures: Security protocols, access arrangements, and key handling procedures
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