1. Personnel and Key Staff: Used when specific personnel are critical to service delivery or when staff transfer is involved

2. Business Continuity and Disaster Recovery: Required for critical services or when mandated by industry regulations

3. Compliance with Industry Standards: Needed for regulated industries or specific technical requirements

4. Audit Rights: Important for regulated industries or when significant compliance requirements exist

5. Parent Company Guarantee: Used when financial security is required from service provider's parent company

6. Change Control: Required for complex services likely to need adaptation over time

7. Benchmarking: Used in long-term contracts to ensure continued market competitiveness

8. Anti-Bribery and Corruption: Important for international services or public sector contracts

9. Environmental and Social Responsibility: Required when ESG considerations are important to the customer

1. Service Description: Detailed technical and operational specifications of services

2. Service Levels and KPIs: Specific performance metrics and measurement methods

3. Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Security Requirements: Detailed security protocols and standards

6. Business Continuity Plan: Detailed procedures for maintaining service continuity

7. Exit Plan: Detailed transition requirements and procedures

8. Approved Subcontractors: List of pre-approved subcontractors and their roles

9. Required Insurance: Details of insurance coverage requirements

10. Form of Reports: Templates and specifications for required reporting