1. Digital Library Services: Specific provisions for digital/online library services, include when e-resources are part of the service offering

2. Special Collections Management: Procedures for handling rare books and special collections, include when applicable

3. Inter-library Loan Services: Terms for inter-library loan arrangements, include when this service is offered

4. Academic/Research Support: Specific provisions for academic or research support services, include for academic libraries

5. Event Management: Terms for organizing library events and programs, include if event services are offered

6. Disaster Recovery: Procedures for disaster recovery and business continuity, include for larger operations

7. Training Services: Provisions for user training and education programs, include if training services are offered

1. Schedule A - Service Level Metrics: Detailed performance metrics, targets, and measurement methodologies

2. Schedule B - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule C - Operating Procedures: Detailed day-to-day operational procedures and workflows

4. Schedule D - Technology Specifications: Technical specifications for systems and equipment

5. Schedule E - Staff Qualifications: Detailed staff requirements and qualifications

6. Schedule F - Reporting Templates: Standard templates for various reports and monitoring documents

7. Appendix 1 - Contact Details: List of key contacts and escalation matrix

8. Appendix 2 - Collection Development Policy: Guidelines for collection development and management