The SLA Distribution agreement under Swiss law serves as a critical document for businesses looking to establish both distribution channels and maintain service quality standards. This hybrid agreement type combines elements of traditional distribution agreements with detailed service level commitments, making it particularly valuable in technology-driven and service-oriented industries. The document is designed to comply with Swiss legal requirements while incorporating international best practices for service level agreements and distribution arrangements. It should be used when a company needs to establish a distribution relationship that includes significant service components requiring specific performance metrics and quality standards. The agreement typically includes comprehensive service level specifications, distribution rights and obligations, territory definitions, performance measurements, and remedies for non-compliance. This type of contract is particularly relevant in today's digital economy where service quality and distribution efficiency are equally important.

1. Parties: Identification of the service provider and distributor, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, relationship between parties, and general purpose of the distribution arrangement

3. Definitions: Detailed definitions of technical terms, service levels, performance metrics, and other key terms used throughout the agreement

4. Appointment and Territory: Scope of distribution rights, territorial limitations, and nature of appointment (exclusive/non-exclusive)

5. Service Levels: Core service level commitments, including availability, response times, and quality metrics

6. Performance Monitoring: Methods and frequency of measuring and reporting service level performance

7. Distribution Obligations: Distributor's duties, sales targets, marketing requirements, and reporting obligations

8. Provider Obligations: Provider's commitments, support services, and maintenance responsibilities

9. Quality Control: Standards for service delivery and quality assurance processes

10. Fees and Payment: Pricing structure, payment terms, and any performance-based incentives or penalties

11. Service Credits: Calculation and application of credits for service level failures

12. Intellectual Property: IP rights, licensing terms, and usage restrictions

13. Confidentiality: Protection of confidential information and trade secrets

14. Term and Termination: Duration, renewal provisions, and termination rights

15. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

16. Force Majeure: Circumstances excusing performance and related procedures

17. Governing Law and Jurisdiction: Swiss law application and jurisdiction details