1. Data Protection: Required if personal data is processed as part of the service

2. Disaster Recovery: Include for critical services requiring specific recovery commitments

3. Security Requirements: Needed for services with specific security compliance requirements

4. Change Management: Include for complex services requiring formal change procedures

5. Compliance and Audit: Required for regulated industries or when formal compliance verification is needed

6. Performance Penalties: Alternative to Service Credits when stronger enforcement mechanisms are required

7. Multi-jurisdiction Services: Include when services are provided across multiple countries

1. Schedule 1 - Service Description: Detailed technical specifications of the services

2. Schedule 2 - Service Level Calculations: Formulae and methodologies for calculating uptime and service credits

3. Schedule 3 - Support Procedures: Detailed support processes, contact information, and escalation procedures

4. Schedule 4 - Fee Schedule: Service fees and payment terms

5. Schedule 5 - Technical Requirements: Customer infrastructure requirements and technical prerequisites

6. Appendix A - Service Credit Calculator: Tool or spreadsheet for calculating service credits

7. Appendix B - Incident Response Plan: Procedures for handling service interruptions and major incidents