1. Disaster Recovery: Include when services require specific disaster recovery procedures and guarantees

2. Compliance Requirements: Add for regulated industries or when specific compliance requirements apply

3. Transition Services: Include when complex service transition or exit arrangements are needed

4. Personnel Requirements: Add when specific qualifications or security clearances are required for service delivery staff

5. Intellectual Property Rights: Include when services involve development, customization, or use of specific intellectual property

6. Insurance Requirements: Add when specific insurance coverage needs to be maintained

7. Business Continuity: Include for critical services requiring specific business continuity guarantees

8. Environmental Requirements: Add when services have specific environmental impact considerations

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and thresholds

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Reporting Templates: Standard formats for service level reporting

8. Appendix A - Contact Details: Key contacts for both parties

9. Appendix B - Accepted Testing Procedures: Procedures for acceptance testing and service validation