1. Disaster Recovery: Required for critical services, detailing business continuity and disaster recovery procedures

2. Change Management: Include when services may require significant modifications during the contract term

3. Transition Services: Necessary when complex service transition or exit management is required

4. Multi-vendor Management: Include when services integrate with other vendor services

5. Environmental Requirements: Include for services with significant environmental impact or sustainability requirements

6. Compliance with Industry Standards: Add for regulated industries or specific certification requirements

7. Innovation and Continuous Improvement: Include for long-term strategic partnerships requiring service evolution

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and service level targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Technical Infrastructure: Details of technical infrastructure and architecture

8. Appendix A - Service Reports Template: Standard format for service level reporting

9. Appendix B - Incident Classification Matrix: Definitions and response times for different incident levels