The Easy SLA template is designed for businesses operating under Swiss jurisdiction who need a straightforward, efficient framework for managing service delivery relationships. This document type is particularly suitable for standard service arrangements where complex technical or legal provisions are unnecessary. The Easy SLA includes essential elements required under Swiss law, particularly adhereing to the Swiss Code of Obligations, while maintaining clarity and accessibility. It's structured to address key aspects of service delivery, including performance metrics, response times, and remedy mechanisms, without the complexity often found in more comprehensive SLAs. This template is ideal for businesses seeking to establish clear service standards while maintaining operational flexibility and ease of administration.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Brief context of the agreement and the services being provided
3. Definitions: Key terms used throughout the agreement
4. Services Overview: High-level description of the services covered by the SLA
5. Service Levels: Specific, measurable performance standards and metrics
6. Service Credits: Compensation mechanism for failure to meet service levels
7. Support and Response Times: Definition of support levels and response time commitments
8. Customer Obligations: Requirements and responsibilities of the customer
9. Reporting and Monitoring: How service levels will be measured and reported
10. Term and Termination: Duration of the agreement and termination provisions
11. Governing Law and Jurisdiction: Confirmation of Swiss law application and jurisdiction
1. Change Management: Process for requesting and implementing changes to services or service levels
2. Disaster Recovery: Include when service continuity is critical
3. Data Protection: Include when personal data processing is involved
4. Security Requirements: Include for services involving sensitive data or systems
5. Subcontractors: Include if service provider may use third-party providers
6. Insurance: Include for high-value or high-risk services
7. Force Majeure: Include for services where external factors might impact delivery
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Metrics: Detailed performance metrics and measurement methodologies
3. Pricing and Service Credits: Detailed pricing structure and service credit calculations
4. Support Procedures: Detailed support processes and escalation procedures
5. Contact Details: Key contacts and escalation points for both parties
6. Technical Requirements: Customer technical requirements and specifications
Relevant legal definitions
Agreement
Business Day
Business Hours
Confidential Information
Customer
Customer Dependencies
Downtime
Emergency Maintenance
Force Majeure
Incident
Key Performance Indicators (KPIs)
Maintenance Window
Normal Business Hours
Planned Maintenance
Response Time
Resolution Time
Service
Service Credits
Service Hours
Service Level Failure
Service Level Requirements
Service Provider
Service Restoration
Support Request
System
Term
Uptime
Urgent Support Request
Working Hours
Business Day
Business Hours
Confidential Information
Customer
Customer Dependencies
Downtime
Emergency Maintenance
Force Majeure
Incident
Key Performance Indicators (KPIs)
Maintenance Window
Normal Business Hours
Planned Maintenance
Response Time
Resolution Time
Service
Service Credits
Service Hours
Service Level Failure
Service Level Requirements
Service Provider
Service Restoration
Support Request
System
Term
Uptime
Urgent Support Request
Working Hours
Clauses
Service Levels
Performance Metrics
Service Credits
Support Services
Response Times
Reporting
Monitoring
Customer Obligations
Service Provider Obligations
Term and Duration
Termination
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Liability
Insurance
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notices
Entire Agreement
Amendments
Severability
Payment Terms
Service Acceptance
Change Management
Performance Metrics
Service Credits
Support Services
Response Times
Reporting
Monitoring
Customer Obligations
Service Provider Obligations
Term and Duration
Termination
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Liability
Insurance
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notices
Entire Agreement
Amendments
Severability
Payment Terms
Service Acceptance
Change Management
Relevant Industries
Information Technology
Software Services
Cloud Computing
Professional Services
Telecommunications
Managed Services
Infrastructure Services
Digital Services
Business Process Outsourcing
Healthcare Technology
Financial Technology
Relevant Teams
Legal
Information Technology
Operations
Procurement
Service Delivery
Vendor Management
Technical Support
Customer Success
Project Management
Commercial Operations
Relevant Roles
IT Manager
Service Delivery Manager
Operations Director
Procurement Manager
Contract Manager
Technical Account Manager
Chief Technology Officer
Chief Information Officer
Service Operations Manager
Vendor Manager
Legal Counsel
Business Relationship Manager
Project Manager
Support Manager
Commercial Manager
Find the exact document you need
Customer Slas
Swiss-law governed Service Level Agreement defining service standards, metrics, and remedies for customer service delivery.
find out more
SLA Security
A Swiss law-governed Security Service Level Agreement defining security service commitments, performance metrics, and compliance requirements between service provider and client.
find out more
Cloud SLA
Swiss-law governed Cloud Service Level Agreement defining service standards, performance metrics, and compliance requirements for cloud service delivery.
find out more
Sla (Retail)
Swiss law-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics.
find out more
SLA Request
A Swiss-law governed document for initiating and defining service level agreements, specifying performance metrics and compliance requirements under Swiss federal regulations.
find out more
SLA Fulfillment
A Swiss law-governed agreement defining service levels, performance metrics, and accountability measures between service providers and recipients.
find out more
SLA Administration
Swiss-law governed SLA Administration contract defining service level management procedures, metrics, and governance framework.
find out more
Default SLA
Swiss law-governed Service Level Agreement defining service performance metrics, monitoring, and remedies between provider and client.
find out more
Basic SLA
A Swiss law-governed Basic Service Level Agreement defining service standards and performance metrics between provider and customer.
find out more
Incident Resolution Time SLA
Swiss law-governed service level agreement defining incident response and resolution time commitments for technical support services.
find out more
Ecommerce SLA
Swiss-law governed Service Level Agreement for e-commerce operations, defining performance standards and service requirements for online retail platforms.
find out more
SLA Site
A Swiss law-governed agreement defining service levels, performance metrics, and operational standards for services delivered at specific physical locations.
find out more
SLA Call
Swiss law-governed Service Level Agreement specifying performance standards and operational requirements for call center services.
find out more
Service Level Agreement (Healthcare)
A Swiss law-governed agreement defining service levels and performance standards for healthcare services, ensuring compliance with Swiss healthcare and data protection regulations.
find out more
Improved SLA
An enhanced Service Level Agreement under Swiss law establishing detailed service commitments, performance metrics, and remedies.
find out more
SLA Production
A Swiss-law governed agreement defining service levels and performance standards for production and manufacturing services.
find out more
P1 Incident SLA
Swiss-law governed service level agreement for Priority 1 (P1) incidents, defining critical incident response requirements and obligations.
find out more
Maintenance SLA
Swiss law-governed Service Level Agreement for maintenance services, defining service standards and performance requirements under Swiss legal framework.
find out more
Simple SLA
A Swiss law-governed Service Level Agreement defining service standards, performance metrics, and remedies for service delivery.
find out more
SLA Uptime
Swiss law-governed Service Level Agreement specifying uptime commitments, measurements, and remedies for service availability.
find out more
Service Level Agreement Telecommunications
A Swiss-law governed agreement defining service levels and performance standards for telecommunications services, incorporating Swiss regulatory requirements.
find out more
Outsourcing SLA
Swiss law-governed service level agreement for outsourcing arrangements, incorporating Swiss regulatory requirements and market standards.
find out more
Normal SLA
A Swiss law-governed agreement defining service levels, performance metrics, and remedies between service provider and customer.
find out more
99.999 SLA
Swiss law-governed Service Level Agreement template for 99.999% availability commitment, suitable for mission-critical services.
find out more
Task SLA
A Swiss law-governed agreement defining specific performance standards and metrics for task-based services, including measurement criteria and remedies for non-compliance.
find out more
SLA Warehouse
A Swiss-law governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
find out more
SLA Training
A Swiss law-governed agreement defining service levels and requirements for professional training services delivery.
find out more
SLA Tier 3
A Swiss law-governed Tier 3 Service Level Agreement establishing premium-level service commitments with 99.982%+ uptime guarantees and comprehensive support provisions.
find out more
SLA Storage
A Swiss law-governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
find out more
SLA Product Management
A Swiss law-governed Service Level Agreement defining product management services, performance standards, and delivery expectations between service provider and client.
find out more
SLA Level 1
A Swiss-law governed Level 1 Service Level Agreement defining premium service commitments, performance metrics, and remedies for critical business services.
find out more
SLA Employee
A Swiss law-governed employment agreement incorporating SLA elements, defining measurable performance metrics and service levels while ensuring compliance with Swiss employment regulations.
find out more
SLA Database
Swiss law-governed Service Level Agreement for database services, establishing performance metrics and compliance with Swiss data protection requirements.
find out more
SLA Audit
A Swiss law-compliant framework for conducting and documenting Service Level Agreement (SLA) audits, ensuring compliance with Swiss regulatory requirements and audit standards.
find out more
Shipping SLA
Swiss law-governed Service Level Agreement for shipping services, defining performance standards and obligations between shipping providers and customers.
find out more
Quality SLA
A Swiss-law governed agreement defining quality standards and performance metrics for service delivery, including measurement methods and remedies for non-compliance.
find out more
Latency SLA
A Swiss law-governed Service Level Agreement specifying latency commitments, measurement standards, and remedies for service level breaches.
find out more
Guaranteed SLA
A Swiss law-governed agreement establishing guaranteed service levels with specific performance metrics and compensation mechanisms for service delivery.
find out more
Finance SLA
A Swiss-law governed agreement defining performance standards and operational requirements for financial services, incorporating Swiss regulatory requirements and FINMA guidelines.
find out more
Email SLA
A Swiss law-governed Service Level Agreement defining performance metrics and support requirements for email services, including compliance with local data protection regulations.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)